100
NPS
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National Gallery of Art
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About National Gallery of Art's Brand
The mission of the National Gallery of Art is preserve, collect, exhibit, and foster understanding of works of art.
National Gallery of Art NPS
National Gallery of Art's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether National Gallery of Art's customers would recommend using the product based on a scale of -100 to 100.
National Gallery of Art Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
National Gallery of Art NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2025 100 | Nov 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Gallery of Art as an Employer
Consumer vs. Employees
National Gallery of Art scored a 100 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of National Gallery of Art would recommend the brand to a friend. ENPS measures how likely National Gallery of Art employees would recommend working at National Gallery of Art to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
