-85
NPS
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National General Insurance
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About National General Insurance's Brand
Lender Placed Insurance
Brand at a Glance
62%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
National General Insurance CMO
Robert Karfunkel
Mr. Robert Karfunkel has been Chief Marketing Officer and Executive Vice President of National General Holdings Corp. since May 17, 2016. Mr. Karfunkel served as an Executive Vice President of Strategy & Development at National General Holdings Corp. until May 17, 2016 and has been its Director since May 9, 2016. Mr. Karfunkel was a marketing analyst for Maiden Reinsurance from 2009 to 2010. He serves as a Director of many of National General Holdings Corp's subsidiaries. He served as a Director at the National General Holdings Corp since 2010.
National General Insurance NPS
National General Insurance's Net Promoter Score (NPS) is a -85 with 7% Promoters, 1% Passives, and 92% Detractors. Net Promoter Score tracks whether National General Insurance's customers would recommend using the product based on a scale of -100 to 100.
National General Insurance Overall NPS
| 7% | Promoters |
|---|---|
| 1% | Passives |
| 92% | Detractors |
National General Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 -87 | Jun 2025 | -87 |
Jul 2025 -87 | Jul 2025 | -87 |
Aug 2025 -85 | Aug 2025 | -85 |
Sep 2025 -85 | Sep 2025 | -85 |
Oct 2025 -87 | Oct 2025 | -87 |
Nov 2025 -87 | Nov 2025 | -87 |
Dec 2025 -87 | Dec 2025 | -87 |
Jan 2026 -85 | Jan 2026 | -85 |
Feb 2026 -85 | Feb 2026 | -85 |
Mar 2026 -85 | Mar 2026 | -85 |
Apr 2026 -85 | Apr 2026 | -85 |
May 2026 -85 | May 2026 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National General Insurance NPS by Gender
Male customers rated National General Insurance's NPS 6 points higher than Female customers.
Male
-88
National General Insurance's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-94
National General Insurance's NPS was rated -94 by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
National General Insurance NPS by Ethnicity
National General Insurance's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -94 | African American/Black | -94 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -100 | Native American | -100 |
Other -94 | Other | -94 |
National General Insurance NPS by Age
National General Insurance's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
National General Insurance NPS by Usage
National General Insurance's NPS was rated the highest by customers who have used National General Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -96 | 1 to 2 Years | -96 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -100 | Over 10 Years | -100 |
National General Insurance Customer Reviews
Out of the 53 National General Insurance customer reviews 1 was positive and 52 were constructive. National General Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
National General Insurance Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of National General Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National General Insurance Customer Loyalty Score by Gender
Female customers rated National General Insurance's Customer Loyalty score 10% higher than Male customers.
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Male
55%
Yes
Female
65%
Yes
National General Insurance Customer Loyalty Score by Ethnicity
National General Insurance's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of National General Insurance.
54
out of 100
Caucasian
65
out of 100
Hispanic or Latino
79
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
55
out of 100
Native American
65
out of 100
Other
National General Insurance Customer Loyalty Score by Age
National General Insurance's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 67% | 26-30 | 67% |
31-35 47% | 31-35 | 47% |
36-40 81% | 36-40 | 81% |
41-45 62% | 41-45 | 62% |
46-50 60% | 46-50 | 60% |
51-55 48% | 51-55 | 48% |
56-60 78% | 56-60 | 78% |
61-65 49% | 61-65 | 49% |
66+ 57% | 66+ | 57% |
National General Insurance Customer Loyalty Score by Usage
National General Insurance's Customer Loyalty score was rated the highest by customers who have used National General Insurance's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
National General Insurance Customer Loyalty Score by Industry
National General Insurance's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
National General Insurance Product Quality
1.5/5
National General Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National General Insurance's overall Product Quality score rated by its users and customers.
National General Insurance Product Information
National General Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated National General Insurance's product the highest. Reviewers from the Tech industry rated National General Insurance the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into National General Insurance Product Quality
National General Insurance's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
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Ranked National General Insurance Product Quality the Highest
Ranked National General Insurance Product Quality the Lowest
National General Insurance Product Quality Score by Gender
National General Insurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
National General Insurance Product Quality Score by Ethnicity
National General Insurance's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of National General Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
National General Insurance Product Quality Score by Age
National General Insurance's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of National General Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
National General Insurance Product Quality Score by Usage
National General Insurance's Product Quality score was rated the highest by customers who have used National General Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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National General Insurance Product Quality Score by Industry
National General Insurance's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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National General Insurance Pricing
National General Insurance ROI & Value For Money
1.5/5
National General Insurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National General Insurance's overall ROI score rated by its users and customers.
National General Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Accounting industry think that they had the lowest ROI from National General Insurance.
Quick Insights into National General Insurance ROI
National General Insurance's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Tech industry.
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Ranked National General Insurance ROI the Highest
Ranked National General Insurance ROI the Lowest
National General Insurance ROI Score by Gender
National General Insurance's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of National General Insurance.
Male
1.5/5
Female
1.5/5
National General Insurance ROI Score by Ethnicity
National General Insurance's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of National General Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
National General Insurance ROI Score by Age
National General Insurance's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of National General Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
National General Insurance ROI Score by Usage
National General Insurance's ROI score was rated the highest by customers who have used National General Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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National General Insurance ROI Score by Industry
National General Insurance's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Tech industry customers.
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National General Insurance Customer Satisfaction (CSAT)
National General Insurance Customer Satisfaction (CSAT) Score
11 / 100
National General Insurance has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
3%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
4%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National General Insurance Customer Satisfaction
National General Insurance's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Professional Services industry.
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Ranked National General Insurance Customer Satisfaction the Highest
Ranked National General Insurance Customer Satisfaction the Lowest
National General Insurance Customer Satisfaction Score by Gender
Female customers rated National General Insurance's Customer Satisfaction score 1 points higher than Male customers.
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6 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 89% |
7 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 2% | |
Very Dissatisfied | 90% |
National General Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
National General Insurance's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
6%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
90%
CSAT according to Hispanic or Latino
National General Insurance's Customer Satisfaction (CSAT) score was rated 6% according to Hispanic or Latino users and customers.
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6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
83%
CSAT according to African American/Black
National General Insurance's Customer Satisfaction (CSAT) score was rated 4% according to African American/Black users and customers.
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4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
4%
Very Dissatisfied
89%
CSAT according to Asian or Pacific Islander
National General Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Native American
National General Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
National General Insurance's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
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9 / 100
Very Satisfied
3%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
88%
National General Insurance Customer Satisfaction Score by Age
National General Insurance's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of National General Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 12% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 18% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 4% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 5% | |||||||||||||||
| 66+ | 7% |
National General Insurance Customer Satisfaction Score by Usage
National General Insurance's Customer Satisfaction score was rated the highest by customers who have used National General Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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National General Insurance Customer Satisfaction Score by Industry
National General Insurance's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "National General Insurance Customer Satisfaction Score by Industry",
"text": "National General Insurance's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "National General Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Accounting",
"groupId": 495,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "National General Insurance's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "National General Insurance's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "National General Insurance's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "National General Insurance's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "National General Insurance's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "National General Insurance's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "National General Insurance's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "National General Insurance's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}National General Insurance Customer Service
1.5/5
National General Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National General Insurance's overall Customer Service score rated by its users and customers.
About National General Insurance's Customer Service
Address
2021 North Atlantic Avenue number 232, Cocoa Beach, FL 32931
Website
https://lenderservices.nationalgeneral.com/
Phone Number
5619066455
Quick Insights into National General Insurance Customer Service
National General Insurance's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Tech industry.
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Ranked National General Insurance Customer Service the Highest
Ranked National General Insurance Customer Service the Lowest
National General Insurance Customer Service Score by Gender
National General Insurance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of National General Insurance.
Male
1.5/5
Female
1.5/5
National General Insurance Customer Service Score by Ethnicity
National General Insurance's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of National General Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
National General Insurance Customer Service Score by Age
National General Insurance's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of National General Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
National General Insurance Customer Service Score by Usage
National General Insurance's Customer Service score was rated 1.5 stars by customers who have used National General Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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National General Insurance Customer Service Score by Industry
National General Insurance's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Tech industry customers.
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National General Insurance as an Employer
2.5/5
National General Insurance has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of National General Insurance
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National General Insurance scored a -85 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of National General Insurance would recommend the brand to a friend. ENPS measures how likely National General Insurance employees would recommend working at National General Insurance to a friend.
Net Promoter Score
-85
NPS Score
| 7% | Promoters |
|---|---|
| 1% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
