50
NPS
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Brand Page
National Medical Billing Services
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About National Medical Billing Services' Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
National Medical Billing Services NPS
National Medical Billing Services's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether National Medical Billing Services's customers would recommend using the product based on a scale of -100 to 100.
National Medical Billing Services Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
National Medical Billing Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 50 | Aug 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Medical Billing Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of National Medical Billing Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Medical Billing Services Product Quality
4/5
National Medical Billing Services has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock National Medical Billing Services' overall Product Quality score rated by its users and customers.
National Medical Billing Services Product Information
National Medical Billing Services’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
National Medical Billing Services Pricing
National Medical Billing Services ROI & Value For Money
4.2/5
National Medical Billing Services has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock National Medical Billing Services' overall ROI score rated by its users and customers.
National Medical Billing Services Customer Satisfaction (CSAT)
National Medical Billing Services Customer Satisfaction (CSAT) Score
100 / 100
National Medical Billing Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Medical Billing Services Customer Service
4.2/5
National Medical Billing Services has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock National Medical Billing Services' overall Customer Service score rated by its users and customers.
About National Medical Billing Services's Customer Service
Website
https://nationalascbilling.com/
National Medical Billing Services as an Employer
3.7/5
National Medical Billing Services has a 3.7/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of National Medical Billing Services
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Medical Billing Services scored a 50 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of National Medical Billing Services would recommend the brand to a friend. ENPS measures how likely National Medical Billing Services employees would recommend working at National Medical Billing Services to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
