-80
NPS
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Brand Page
National Multiple Sclerosis Society
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About National Multiple Sclerosis Society's Brand
We are a collective of passionate individuals who want to do something about MS now—to move together toward a world free of multiple sclerosis.
Brand at a Glance
54%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
1.6/5
Customer Service
National Multiple Sclerosis Society NPS
National Multiple Sclerosis Society 's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether National Multiple Sclerosis Society 's customers would recommend using the product based on a scale of -100 to 100.
National Multiple Sclerosis Society Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
National Multiple Sclerosis Society NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jun 2023 -33 | Jun 2023 | -33 |
Nov 2023 -50 | Nov 2023 | -50 |
Feb 2024 -77 | Feb 2024 | -77 |
Mar 2025 -80 | Mar 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Multiple Sclerosis Society Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of National Multiple Sclerosis Society users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Multiple Sclerosis Society Product Quality
2.3/5
National Multiple Sclerosis Society has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock National Multiple Sclerosis Society's overall Product Quality score rated by its users and customers.
National Multiple Sclerosis Society Product Information
National Multiple Sclerosis Society ’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Non-Profit
National Multiple Sclerosis Society Pricing
National Multiple Sclerosis Society ROI & Value For Money
2/5
National Multiple Sclerosis Society has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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National Multiple Sclerosis Society Customer Satisfaction (CSAT)
National Multiple Sclerosis Society Customer Satisfaction (CSAT) Score
22 / 100
National Multiple Sclerosis Society has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Multiple Sclerosis Society Customer Service
1.6/5
National Multiple Sclerosis Society has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About National Multiple Sclerosis Society 's Customer Service
Address
733 3rd Ave, New York City, NY 10017
Website
http://www.nationalMSsociety.org
Phone Number
1-800-344-4867
National Multiple Sclerosis Society 's Social Links
National Multiple Sclerosis Society as an Employer
2.5/5
National Multiple Sclerosis Society has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of National Multiple Sclerosis Society
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Multiple Sclerosis Society scored a -80 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of National Multiple Sclerosis Society would recommend the brand to a friend. ENPS measures how likely National Multiple Sclerosis Society employees would recommend working at National Multiple Sclerosis Society to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 12% | Promoters |
|---|---|
| 12% | Passive |
| 76% | Detractors |
