-100
NPS
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National Technical Systems
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About National Technical Systems' Brand
National Technical Systems offers product design consulting, certification and testing services, and supply chain management solutions.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
National Technical Systems NPS
National Technical Systems's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether National Technical Systems's customers would recommend using the product based on a scale of -100 to 100.
National Technical Systems Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
National Technical Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Technical Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of National Technical Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Technical Systems Product Quality
1.5/5
National Technical Systems has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Technical Systems' overall Product Quality score rated by its users and customers.
National Technical Systems Product Information
National Technical Systems’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.nts.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
Small Business Services
Travel
National Technical Systems Pricing
National Technical Systems ROI & Value For Money
1.5/5
National Technical Systems has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Technical Systems' overall ROI score rated by its users and customers.
National Technical Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Technical Systems Customer Service
1.5/5
National Technical Systems has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Technical Systems' overall Customer Service score rated by its users and customers.
About National Technical Systems's Customer Service
Address
Calabasas, CA
Website
http://www.nts.com
Phone Number
(818) 591-0776
National Technical Systems as an Employer
3.8/5
National Technical Systems has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of National Technical Systems
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Technical Systems scored a -100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of National Technical Systems would recommend the brand to a friend. ENPS measures how likely National Technical Systems employees would recommend working at National Technical Systems to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
