-32
NPS
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National Veterinary Associates
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About National Veterinary Associates' Brand
NVA was founded in 1996 by Stanley Creighton, DVM, with an emphasis on supporting local medical standards as established by individual
Brand at a Glance
73%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
National Veterinary Associates CMO
National Veterinary Associates NPS
National Veterinary Associates's Net Promoter Score (NPS) is a -32 with 26% Promoters, 16% Passives, and 58% Detractors. Net Promoter Score tracks whether National Veterinary Associates's customers would recommend using the product based on a scale of -100 to 100.
National Veterinary Associates Overall NPS
| 26% | Promoters |
|---|---|
| 16% | Passives |
| 58% | Detractors |
National Veterinary Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -44 | May 2023 | -44 |
Aug 2023 -40 | Aug 2023 | -40 |
Sep 2023 -41 | Sep 2023 | -41 |
Oct 2023 -39 | Oct 2023 | -39 |
Nov 2023 -40 | Nov 2023 | -40 |
Dec 2023 -40 | Dec 2023 | -40 |
Mar 2024 -38 | Mar 2024 | -38 |
Apr 2024 -31 | Apr 2024 | -31 |
Jun 2024 -31 | Jun 2024 | -31 |
Sep 2024 -34 | Sep 2024 | -34 |
Nov 2024 -32 | Nov 2024 | -32 |
Feb 2025 -32 | Feb 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Veterinary Associates NPS by Gender
Male customers rated National Veterinary Associates's NPS 17 points higher than Female customers.
Male
-50
National Veterinary Associates's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
-67
National Veterinary Associates's NPS was rated -67 by Female customers on Comparably.
11%
Promoters
11%
Passives
78%
Detractors
National Veterinary Associates NPS by Ethnicity
National Veterinary Associates's NPS was rated -86 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
National Veterinary Associates NPS by Age
National Veterinary Associates's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
National Veterinary Associates NPS by Usage
National Veterinary Associates's NPS was rated the highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Over 10 Years -100 | Over 10 Years | -100 |
National Veterinary Associates Customer Reviews
Out of the 4 National Veterinary Associates customer reviews 1 was positive and 3 were constructive. National Veterinary Associates customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
National Veterinary Associates Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of National Veterinary Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Veterinary Associates Customer Loyalty Score by Gender
Female customers rated National Veterinary Associates's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of National Veterinary Associates.
Male
91%
Yes
Female
100%
Yes
National Veterinary Associates Customer Loyalty Score by Ethnicity
National Veterinary Associates's Customer Loyalty score was rated 94% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of National Veterinary Associates.
94
out of 100
Caucasian
National Veterinary Associates Customer Loyalty Score by Age
National Veterinary Associates's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of National Veterinary Associates.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
National Veterinary Associates Customer Loyalty Score by Usage
National Veterinary Associates's Customer Loyalty score was rated the highest by customers who have used National Veterinary Associates's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
National Veterinary Associates Customer Loyalty Score by Industry
National Veterinary Associates's Customer Loyalty score was rated 100% by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
National Veterinary Associates Product Quality
2.6/5
National Veterinary Associates has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock National Veterinary Associates' overall Product Quality score rated by its users and customers.
National Veterinary Associates Product Information
National Veterinary Associates’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated National Veterinary Associates's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated National Veterinary Associates the lowest at 3.5.
- Website
- http://www.nvaonline.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Healthcare
Quick Insights into National Veterinary Associates Product Quality
National Veterinary Associates's Product Quality score was rated highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and rated lowest by customers who have used National Veterinary Associates's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked National Veterinary Associates' Product Quality.
Ranked National Veterinary Associates Product Quality the Highest
Ranked National Veterinary Associates Product Quality the Lowest
National Veterinary Associates Product Quality Score by Gender
Male customers rated National Veterinary Associates's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of National Veterinary Associates.
Male
2.7/5
Female
2.3/5
National Veterinary Associates Product Quality Score by Ethnicity
National Veterinary Associates's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of National Veterinary Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
National Veterinary Associates Product Quality Score by Age
National Veterinary Associates's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of National Veterinary Associates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
46-50 3.6 | 46-50 | 3.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
National Veterinary Associates Product Quality Score by Usage
National Veterinary Associates's Product Quality score was rated the highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
National Veterinary Associates Product Quality Score by Industry
National Veterinary Associates's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
National Veterinary Associates Pricing
National Veterinary Associates ROI & Value For Money
2.5/5
National Veterinary Associates has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Veterinary Associates' overall ROI score rated by its users and customers.
National Veterinary Associates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from National Veterinary Associates.
Quick Insights into National Veterinary Associates ROI
National Veterinary Associates's ROI score was rated highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and rated lowest by customers who have used National Veterinary Associates's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked National Veterinary Associates' ROI score.
Ranked National Veterinary Associates ROI the Highest
Ranked National Veterinary Associates ROI the Lowest
National Veterinary Associates ROI Score by Gender
Male customers rated National Veterinary Associates's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of National Veterinary Associates.
Male
2.3/5
Female
1.6/5
National Veterinary Associates ROI Score by Ethnicity
National Veterinary Associates's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of National Veterinary Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
National Veterinary Associates ROI Score by Age
National Veterinary Associates's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of National Veterinary Associates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
46-50 1.9 | 46-50 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
National Veterinary Associates ROI Score by Usage
National Veterinary Associates's ROI score was rated the highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
National Veterinary Associates ROI Score by Industry
National Veterinary Associates's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
National Veterinary Associates Customer Satisfaction (CSAT)
National Veterinary Associates Customer Satisfaction (CSAT) Score
33 / 100
National Veterinary Associates has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
11%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National Veterinary Associates Customer Satisfaction
National Veterinary Associates's Customer Satisfaction score was rated highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and rated lowest by customers who have used National Veterinary Associates's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked National Veterinary Associates' Customer Satisfaction.
Ranked National Veterinary Associates Customer Satisfaction the Highest
Ranked National Veterinary Associates Customer Satisfaction the Lowest
National Veterinary Associates Customer Satisfaction Score by Gender
Male customers rated National Veterinary Associates's Customer Satisfaction score 15 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of National Veterinary Associates.
37 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
22 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 56% |
National Veterinary Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
National Veterinary Associates' Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of National Veterinary Associates.
21 / 100
Very Satisfied
7%
Satisfied
14%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
7%
Very Dissatisfied
57%
National Veterinary Associates Customer Satisfaction Score by Age
National Veterinary Associates's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of National Veterinary Associates.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 25% | |||||||||||||||
| 61-65 | 0% |
National Veterinary Associates Customer Satisfaction Score by Usage
National Veterinary Associates's Customer Satisfaction score was rated the highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
National Veterinary Associates Customer Satisfaction Score by Industry
National Veterinary Associates's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"score": 50,
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}National Veterinary Associates Customer Service
2.8/5
National Veterinary Associates has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock National Veterinary Associates' overall Customer Service score rated by its users and customers.
About National Veterinary Associates's Customer Service
Address
29229 Canwood Street, Suite 100, Agoura Hills, CA 91301
Website
http://www.nvaonline.com
Phone Number
805-777-7722
National Veterinary Associates's Social Links
Quick Insights into National Veterinary Associates Customer Service
National Veterinary Associates's Customer Service score was rated highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and rated lowest by customers who have used National Veterinary Associates's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked National Veterinary Associates' Customer Service score.
Ranked National Veterinary Associates Customer Service the Highest
Ranked National Veterinary Associates Customer Service the Lowest
National Veterinary Associates Customer Service Score by Gender
Male customers rated National Veterinary Associates's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of National Veterinary Associates.
Male
3/5
Female
2/5
National Veterinary Associates Customer Service Score by Ethnicity
National Veterinary Associates's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of National Veterinary Associates.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
National Veterinary Associates Customer Service Score by Age
National Veterinary Associates's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of National Veterinary Associates.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
46-50 3 | 46-50 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
National Veterinary Associates Customer Service Score by Usage
National Veterinary Associates's Customer Service score was rated the highest by customers who have used National Veterinary Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
National Veterinary Associates Customer Service Score by Industry
National Veterinary Associates's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
National Veterinary Associates as an Employer
2.3/5
National Veterinary Associates has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of National Veterinary Associates
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Veterinary Associates scored a -32 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of National Veterinary Associates would recommend the brand to a friend. ENPS measures how likely National Veterinary Associates employees would recommend working at National Veterinary Associates to a friend.
Net Promoter Score
-32
NPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 12% | Promoters |
|---|---|
| 12% | Passive |
| 76% | Detractors |
