11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NationBuilder
Marketing or Exec? Claim Your Free Account
About NationBuilder's Brand
NationBuilder is a community organizing software platform that helps people organize and build community-based relationships.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
NationBuilder NPS
NationBuilder's Net Promoter Score (NPS) is a 11 with 43% Promoters, 25% Passives, and 32% Detractors. Net Promoter Score tracks whether NationBuilder's customers would recommend using the product based on a scale of -100 to 100.
NationBuilder Overall NPS
| 43% | Promoters |
|---|---|
| 25% | Passives |
| 32% | Detractors |
NationBuilder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 18 | Aug 2020 | 18 |
Jul 2021 23 | Jul 2021 | 23 |
Aug 2021 21 | Aug 2021 | 21 |
Apr 2022 16 | Apr 2022 | 16 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2023 16 | Jul 2023 | 16 |
Sep 2023 14 | Sep 2023 | 14 |
Apr 2024 10 | Apr 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NationBuilder NPS by Usage
NationBuilder's NPS was rated 28 points by customers who have used NationBuilder's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 28 | 5 to 10 Years | 28 |
NationBuilder Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NationBuilder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NationBuilder Product Quality
3.9/5
NationBuilder has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NationBuilder's overall Product Quality score rated by its users and customers.
NationBuilder Product Information
NationBuilder serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. NationBuilder supports Web devices and offers products for small, medium, and large sized businesses.
NationBuilder’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://nationbuilder.com
- Company Size
- 51-200 Employees
Industry
Tech
Government & Legal
SaaS
Languages Supported
English
French
Spanish
Product Type
Campaign Management Software
Political Campaign Software
Advocacy Software
NationBuilder Pricing
NationBuilder ROI & Value For Money
4.1/5
NationBuilder has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NationBuilder's overall ROI score rated by its users and customers.
NationBuilder Pricing Plans
NationBuilder has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, NationBuilder uses a subscription model and offers the following: Leader: $29/month, Team: $199/month, and Organization: Custom.
Who Uses NationBuilder?
Small Businesses
Medium Businesses
Large Enterprises
NationBuilder Customer Satisfaction (CSAT)
NationBuilder Customer Satisfaction (CSAT) Score
100 / 100
NationBuilder has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
83%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NationBuilder Customer Service
3.9/5
NationBuilder has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NationBuilder's overall Customer Service score rated by its users and customers.
About NationBuilder's Customer Service
Address
520 S. Grand Ave, 2nd Floor, Los Angeles, CA 90071
Website
http://nationbuilder.com
Phone Number
(213) -
NationBuilder as an Employer
3.3/5
NationBuilder has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
NationBuilder scored a 11 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of NationBuilder would recommend the brand to a friend. ENPS measures how likely NationBuilder employees would recommend working at NationBuilder to a friend.
Net Promoter Score
11
NPS Score
| 43% | Promoters |
|---|---|
| 25% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 23% | Promoters |
|---|---|
| 46% | Passive |
| 31% | Detractors |
