49
NPS
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Nationwide Children's Hospital
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About Nationwide Children's Hospital's Brand
"Nationwide Children's Hospital is a pediatric hospital that provides neonatology, oncology and neuroscience services."
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Nationwide Children's Hospital CMO
Nationwide Children's Hospital NPS
Nationwide Children's Hospital's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether Nationwide Children's Hospital's customers would recommend using the product based on a scale of -100 to 100.
Nationwide Children's Hospital Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
Nationwide Children's Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 49 | Jul 2023 | 49 |
Aug 2023 52 | Aug 2023 | 52 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2023 51 | Nov 2023 | 51 |
Dec 2023 53 | Dec 2023 | 53 |
Jan 2024 53 | Jan 2024 | 53 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 52 | May 2024 | 52 |
Jul 2024 50 | Jul 2024 | 50 |
Feb 2025 50 | Feb 2025 | 50 |
Mar 2025 52 | Mar 2025 | 52 |
Aug 2025 49 | Aug 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nationwide Children's Hospital NPS by Gender
Nationwide Children's Hospital's NPS was rated 37 by Female customers on Comparably.
Female
37
Nationwide Children's Hospital's NPS was rated 37 by Female customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Male
N/A
Nationwide Children's Hospital's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nationwide Children's Hospital NPS by Ethnicity
Nationwide Children's Hospital's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Nationwide Children's Hospital NPS by Age
Nationwide Children's Hospital's NPS was rated 50 points by customers ages 36-40 on Comparably.
Nationwide Children's Hospital NPS by Usage
Nationwide Children's Hospital's NPS was rated 80 points by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 80 | Over 10 Years | 80 |
Nationwide Children's Hospital Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Nationwide Children's Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nationwide Children's Hospital Customer Loyalty Score by Gender
Nationwide Children's Hospital's Customer Loyalty score was rated 89 by Female customers on Comparably.
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Female
89%
Yes
Male
N/A
Yes
Nationwide Children's Hospital Customer Loyalty Score by Ethnicity
Nationwide Children's Hospital's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Nationwide Children's Hospital Customer Loyalty Score by Age
Nationwide Children's Hospital's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Nationwide Children's Hospital Customer Loyalty Score by Usage
Nationwide Children's Hospital's Customer Loyalty score was rated 82% by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
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Nationwide Children's Hospital Customer Loyalty Score by Industry
Nationwide Children's Hospital's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Nationwide Children's Hospital Product Quality
3.9/5
Nationwide Children's Hospital has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Nationwide Children's Hospital Product Information
Nationwide Children's Hospital’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Nationwide Children's Hospital's product the highest.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Nationwide Children's Hospital Product Quality
Nationwide Children's Hospital's Product Quality score was rated highest by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
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Ranked Nationwide Children's Hospital Product Quality the Highest
Nationwide Children's Hospital Product Quality Score by Gender
Nationwide Children's Hospital's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nationwide Children's Hospital.
Female
3.9/5
Male
N/A
Nationwide Children's Hospital Product Quality Score by Ethnicity
Nationwide Children's Hospital's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nationwide Children's Hospital.
0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Nationwide Children's Hospital Product Quality Score by Age
Nationwide Children's Hospital's Product Quality score was rated 3.9 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
Nationwide Children's Hospital Product Quality Score by Usage
Nationwide Children's Hospital's Product Quality score was rated 4.6 stars by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
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Nationwide Children's Hospital Product Quality Score by Industry
Nationwide Children's Hospital's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Nationwide Children's Hospital Pricing
Nationwide Children's Hospital ROI & Value For Money
3.8/5
Nationwide Children's Hospital has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Nationwide Children's Hospital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Nationwide Children's Hospital ROI
Nationwide Children's Hospital's ROI score was rated highest by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
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Ranked Nationwide Children's Hospital ROI the Highest
Nationwide Children's Hospital ROI Score by Gender
Nationwide Children's Hospital's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nationwide Children's Hospital.
Female
3.5/5
Male
N/A
Nationwide Children's Hospital ROI Score by Ethnicity
Nationwide Children's Hospital's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nationwide Children's Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Nationwide Children's Hospital ROI Score by Age
Nationwide Children's Hospital's ROI score was rated 3.7 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.7 | 36-40 | 3.7 |
Nationwide Children's Hospital ROI Score by Usage
Nationwide Children's Hospital's ROI score was rated 4.1 stars by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
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Nationwide Children's Hospital ROI Score by Industry
Nationwide Children's Hospital's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Nationwide Children's Hospital Customer Satisfaction (CSAT)
Nationwide Children's Hospital Customer Satisfaction (CSAT) Score
75 / 100
Nationwide Children's Hospital has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
21%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nationwide Children's Hospital Customer Satisfaction
Nationwide Children's Hospital's Customer Satisfaction score was rated highest by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Nationwide Children's Hospital's Customer Satisfaction.
Ranked Nationwide Children's Hospital Customer Satisfaction the Highest
Nationwide Children's Hospital Customer Satisfaction Score by Gender
Nationwide Children's Hospital's Customer Satisfaction score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nationwide Children's Hospital.
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Nationwide Children's Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nationwide Children's Hospital's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nationwide Children's Hospital.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Nationwide Children's Hospital Customer Satisfaction Score by Age
Nationwide Children's Hospital's Customer Satisfaction score was rated 75 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nationwide Children's Hospital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 75% |
Nationwide Children's Hospital Customer Satisfaction Score by Usage
Nationwide Children's Hospital's Customer Satisfaction score was rated 100 points by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
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Nationwide Children's Hospital Customer Satisfaction Score by Industry
Nationwide Children's Hospital's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Nationwide Children's Hospital Customer Service
3.8/5
Nationwide Children's Hospital has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Nationwide Children's Hospital's Customer Service
Address
Columbus, OH
Website
http://nationwidechildrens.org/
Quick Insights into Nationwide Children's Hospital Customer Service
Nationwide Children's Hospital's Customer Service score was rated highest by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Nationwide Children's Hospital's Customer Service score.
Ranked Nationwide Children's Hospital Customer Service the Highest
Nationwide Children's Hospital Customer Service Score by Gender
Nationwide Children's Hospital's Customer Service score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nationwide Children's Hospital.
Female
3.9/5
Male
N/A
Nationwide Children's Hospital Customer Service Score by Ethnicity
Nationwide Children's Hospital's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nationwide Children's Hospital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Nationwide Children's Hospital Customer Service Score by Age
Nationwide Children's Hospital's Customer Service score was rated 3.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nationwide Children's Hospital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
Nationwide Children's Hospital Customer Service Score by Usage
Nationwide Children's Hospital's Customer Service score was rated 4.4 stars by customers who have used Nationwide Children's Hospital's products/services for Over 10 Years.
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Nationwide Children's Hospital Customer Service Score by Industry
Nationwide Children's Hospital's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Nationwide Children's Hospital as an Employer
3.9/5
Nationwide Children's Hospital has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
CEO of Nationwide Children's Hospital
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Nationwide Children's Hospital scored a 49 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Nationwide Children's Hospital would recommend the brand to a friend. ENPS measures how likely Nationwide Children's Hospital employees would recommend working at Nationwide Children's Hospital to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
