-37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Natus Medical
Marketing or Exec? Claim Your Free Account
About Natus Medical's Brand
Natus is a leading provider of healthcare products used for the screening, detection, treatment, monitoring and tracking of common medical
Brand at a Glance
62%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Natus Medical NPS
Natus Medical's Net Promoter Score (NPS) is a -37 with 18% Promoters, 27% Passives, and 55% Detractors. Net Promoter Score tracks whether Natus Medical's customers would recommend using the product based on a scale of -100 to 100.
Natus Medical Overall NPS
| 18% | Promoters |
|---|---|
| 27% | Passives |
| 55% | Detractors |
Natus Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 -20 | Jan 2023 | -20 |
May 2023 -15 | May 2023 | -15 |
Jun 2024 -25 | Jun 2024 | -25 |
Feb 2025 -33 | Feb 2025 | -33 |
Mar 2025 -40 | Mar 2025 | -40 |
Aug 2025 -36 | Aug 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Natus Medical NPS by Gender
Natus Medical's NPS was rated -50 by Male customers on Comparably.
Male
-50
Natus Medical's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
N/A
Natus Medical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Natus Medical NPS by Ethnicity
Natus Medical's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Natus Medical NPS by Usage
Natus Medical's NPS was rated -67 points by customers who have used Natus Medical's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Natus Medical Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Natus Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Natus Medical Customer Loyalty Score by Gender
Natus Medical's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Natus Medical.
Male
70%
Yes
Female
N/A
Yes
Natus Medical Customer Loyalty Score by Ethnicity
Natus Medical's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Natus Medical.
64
out of 100
Caucasian
Natus Medical Customer Loyalty Score by Usage
Natus Medical's Customer Loyalty score was rated 40% by customers who have used Natus Medical's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Natus Medical Customer Loyalty Score by Industry
Natus Medical's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Natus Medical Product Quality
2.8/5
Natus Medical has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Natus Medical's overall Product Quality score rated by its users and customers.
Natus Medical Product Information
Natus Medical’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Natus Medical's product the highest.
- Website
- http://www.natus.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into Natus Medical Product Quality
Natus Medical's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Natus Medical's Product Quality.
Ranked Natus Medical Product Quality the Highest
Natus Medical Product Quality Score by Gender
Natus Medical's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Natus Medical.
Male
2.6/5
Female
N/A
Natus Medical Product Quality Score by Ethnicity
Natus Medical's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Natus Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Natus Medical Product Quality Score by Usage
Natus Medical's Product Quality score was rated 1.5 stars by customers who have used Natus Medical's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Natus Medical Product Quality Score by Industry
Natus Medical's Product Quality score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Natus Medical Pricing
Natus Medical ROI & Value For Money
2.6/5
Natus Medical has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Natus Medical's overall ROI score rated by its users and customers.
Natus Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Natus Medical ROI
Natus Medical's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Natus Medical's ROI score.
Ranked Natus Medical ROI the Highest
Natus Medical ROI Score by Gender
Natus Medical's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Natus Medical.
Male
2.3/5
Female
N/A
Natus Medical ROI Score by Ethnicity
Natus Medical's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Natus Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Natus Medical ROI Score by Usage
Natus Medical's ROI score was rated 1.5 stars by customers who have used Natus Medical's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Natus Medical ROI Score by Industry
Natus Medical's ROI score was rated 1.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Natus Medical Customer Satisfaction (CSAT)
Natus Medical Customer Satisfaction (CSAT) Score
28 / 100
Natus Medical has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Natus Medical Customer Satisfaction
Natus Medical's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Natus Medical's Customer Satisfaction.
Ranked Natus Medical Customer Satisfaction the Highest
Natus Medical Customer Satisfaction Score by Gender
Natus Medical's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Natus Medical.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Natus Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Natus Medical's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Natus Medical.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Natus Medical Customer Satisfaction Score by Industry
Natus Medical's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Natus Medical Customer Satisfaction Score by Industry",
"text": "Natus Medical's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Natus Medical's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Natus Medical Customer Service
2.7/5
Natus Medical has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Natus Medical's overall Customer Service score rated by its users and customers.
About Natus Medical's Customer Service
Address
San Carlos, CA
Website
http://www.natus.com
Phone Number
650-802-8680
Quick Insights into Natus Medical Customer Service
Natus Medical's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Natus Medical's Customer Service score.
Ranked Natus Medical Customer Service the Highest
Natus Medical Customer Service Score by Gender
Natus Medical's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Natus Medical.
Male
2.1/5
Female
N/A
Natus Medical Customer Service Score by Ethnicity
Natus Medical's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Natus Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Natus Medical Customer Service Score by Usage
Natus Medical's Customer Service score was rated 1.5 stars by customers who have used Natus Medical's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Natus Medical Customer Service Score by Industry
Natus Medical's Customer Service score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Natus Medical as an Employer
2.8/5
Natus Medical has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Natus Medical scored a -37 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Natus Medical would recommend the brand to a friend. ENPS measures how likely Natus Medical employees would recommend working at Natus Medical to a friend.
Net Promoter Score
-37
NPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 31% | Promoters |
|---|---|
| 6% | Passive |
| 63% | Detractors |
