34
NPS
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Nava
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About Nava's Brand
Nava create software that radically improves how our government serves people.
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.9/5
Customer Service
Nava NPS
Nava's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Nava's customers would recommend using the product based on a scale of -100 to 100.
Nava Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Nava NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 75 | Nov 2020 | 75 |
Jun 2021 80 | Jun 2021 | 80 |
Sep 2022 49 | Sep 2022 | 49 |
Apr 2024 57 | Apr 2024 | 57 |
Jul 2024 50 | Jul 2024 | 50 |
Sep 2025 33 | Sep 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nava Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Nava users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nava Product Quality
3.7/5
Nava has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nava's overall Product Quality score rated by its users and customers.
Nava Product Information
Nava’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://navahq.com/
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
SaaS
Nava Pricing
Nava ROI & Value For Money
3.2/5
Nava has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nava's overall ROI score rated by its users and customers.
Nava Customer Satisfaction (CSAT)
Nava Customer Satisfaction (CSAT) Score
100 / 100
Nava has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nava Customer Service
3.9/5
Nava has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nava's overall Customer Service score rated by its users and customers.
About Nava's Customer Service
Address
1 Thomas Cir NW, Washington, DC 20005
Website
http://navahq.com/
Nava's Social Links
Nava as an Employer
2.4/5
Nava has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Nava scored a 34 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Nava would recommend the brand to a friend. ENPS measures how likely Nava employees would recommend working at Nava to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 19% | Promoters |
|---|---|
| 6% | Passive |
| 75% | Detractors |
