0
NPS
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Navico
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About Navico's Brand
Manufacturer and seller of marine electronics. The company produces and sells navigation systems, autopilots, fish-finders, radars, VHF radios and gyro compasses for the yachting, recreational fishing and commercial marine markets.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Navico NPS
Navico's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Navico's customers would recommend using the product based on a scale of -100 to 100.
Navico Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Navico NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jun 2020 0 | Jun 2020 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navico Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Navico users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Navico Product Quality
3.4/5
Navico has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Navico's overall Product Quality score rated by its users and customers.
Navico Product Information
Navico’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.navico.com
- Company Size
- 1,001-5,000 Employees
Navico Pricing
Navico ROI & Value For Money
3.5/5
Navico has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Navico's overall ROI score rated by its users and customers.
Navico Customer Satisfaction (CSAT)
Navico Customer Satisfaction (CSAT) Score
100 / 100
Navico has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Navico Customer Service
3.5/5
Navico has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Navico's overall Customer Service score rated by its users and customers.
About Navico's Customer Service
Address
, Egersund, 4370
Website
www.navico.com
Navico as an Employer
2.2/5
Navico has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Navico scored a 0 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Navico would recommend the brand to a friend. ENPS measures how likely Navico employees would recommend working at Navico to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
