-48
NPS
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NaviHealth
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About NaviHealth's Brand
NaviHealth partners with health plans, health systems and post-acute providers to manage the entire continuum of post-acute care.
Brand at a Glance
38%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
2.1/5
Customer Service
NaviHealth NPS
NaviHealth's Net Promoter Score (NPS) is a -48 with 24% Promoters, 4% Passives, and 72% Detractors. Net Promoter Score tracks whether NaviHealth's customers would recommend using the product based on a scale of -100 to 100.
NaviHealth Overall NPS
| 24% | Promoters |
|---|---|
| 4% | Passives |
| 72% | Detractors |
NaviHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -30 | Jan 2022 | -30 |
Feb 2022 -18 | Feb 2022 | -18 |
Mar 2022 -25 | Mar 2022 | -25 |
Jul 2022 -32 | Jul 2022 | -32 |
Sep 2022 -31 | Sep 2022 | -31 |
Jan 2023 -24 | Jan 2023 | -24 |
Jul 2023 -32 | Jul 2023 | -32 |
Aug 2023 -43 | Aug 2023 | -43 |
Sep 2023 -48 | Sep 2023 | -48 |
Oct 2023 -50 | Oct 2023 | -50 |
Mar 2024 -54 | Mar 2024 | -54 |
Jul 2024 -48 | Jul 2024 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NaviHealth NPS by Gender
NaviHealth's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
NaviHealth's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
NaviHealth's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
NaviHealth NPS by Ethnicity
NaviHealth's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
NaviHealth NPS by Age
NaviHealth's NPS was rated -100 points by customers ages 66+ on Comparably.
NaviHealth NPS by Usage
NaviHealth's NPS was rated -100 points by customers who have used NaviHealth's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
NaviHealth Customer Reviews
Out of the 2 NaviHealth customer reviews 0 were positive and 2 were constructive. NaviHealth customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
NaviHealth Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of NaviHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NaviHealth Customer Loyalty Score by Gender
Male customers rated NaviHealth's Customer Loyalty score 23% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NaviHealth.
Male
33%
Yes
Female
10%
Yes
NaviHealth Customer Loyalty Score by Ethnicity
NaviHealth's Customer Loyalty score was rated 23% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NaviHealth.
23
out of 100
Caucasian
NaviHealth Customer Loyalty Score by Age
NaviHealth's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NaviHealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
NaviHealth Customer Loyalty Score by Usage
NaviHealth's Customer Loyalty score was rated the highest by customers who have used NaviHealth's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NaviHealth Customer Loyalty Score by Industry
NaviHealth's Customer Loyalty score was rated 10% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NaviHealth Product Quality
1.8/5
NaviHealth has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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NaviHealth Product Information
NaviHealth’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated NaviHealth's product the highest.
- Website
- http://navihealth.us
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into NaviHealth Product Quality
NaviHealth's Product Quality score was rated highest by customers who have used NaviHealth's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked NaviHealth's Product Quality.
Ranked NaviHealth Product Quality the Highest
Ranked NaviHealth Product Quality the Lowest
NaviHealth Product Quality Score by Gender
NaviHealth's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NaviHealth.
Male
1.5/5
Female
1.5/5
NaviHealth Product Quality Score by Ethnicity
NaviHealth's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NaviHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
NaviHealth Product Quality Score by Age
NaviHealth's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NaviHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
NaviHealth Product Quality Score by Usage
NaviHealth's Product Quality score was rated 1.5 stars by customers who have used NaviHealth's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NaviHealth Product Quality Score by Industry
NaviHealth's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NaviHealth Pricing
NaviHealth ROI & Value For Money
1.9/5
NaviHealth has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NaviHealth's overall ROI score rated by its users and customers.
NaviHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into NaviHealth ROI
NaviHealth's ROI score was rated highest by customers who have used NaviHealth's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked NaviHealth's ROI score.
Ranked NaviHealth ROI the Highest
Ranked NaviHealth ROI the Lowest
NaviHealth ROI Score by Gender
NaviHealth's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NaviHealth.
Male
1.5/5
Female
1.5/5
NaviHealth ROI Score by Ethnicity
NaviHealth's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NaviHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
NaviHealth ROI Score by Age
NaviHealth's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NaviHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
NaviHealth ROI Score by Usage
NaviHealth's ROI score was rated 1.5 stars by customers who have used NaviHealth's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NaviHealth ROI Score by Industry
NaviHealth's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NaviHealth Customer Satisfaction (CSAT)
NaviHealth Customer Satisfaction (CSAT) Score
23 / 100
NaviHealth has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NaviHealth Customer Satisfaction
NaviHealth's Customer Satisfaction score was rated highest by customers who have used NaviHealth's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked NaviHealth's Customer Satisfaction.
Ranked NaviHealth Customer Satisfaction the Highest
Ranked NaviHealth Customer Satisfaction the Lowest
NaviHealth Customer Satisfaction Score by Gender
NaviHealth's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NaviHealth.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
NaviHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NaviHealth's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NaviHealth.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
NaviHealth Customer Satisfaction Score by Age
NaviHealth's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NaviHealth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
NaviHealth Customer Satisfaction Score by Usage
NaviHealth's Customer Satisfaction score was rated 0 points by customers who have used NaviHealth's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NaviHealth Customer Satisfaction Score by Industry
NaviHealth's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "NaviHealth Customer Satisfaction Score by Industry",
"text": "NaviHealth's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "NaviHealth's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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]
}NaviHealth Customer Service
2.1/5
NaviHealth has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NaviHealth's overall Customer Service score rated by its users and customers.
About NaviHealth's Customer Service
Address
Ten Cadillac Drive, Suite 400, Brentwood, TN 37027
Website
http://navihealth.us
Phone Number
(615)577-1900
Quick Insights into NaviHealth Customer Service
NaviHealth's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked NaviHealth's Customer Service score.
Ranked NaviHealth Customer Service the Highest
Ranked NaviHealth Customer Service the Lowest
NaviHealth Customer Service Score by Gender
NaviHealth's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NaviHealth.
Male
1.5/5
Female
1.5/5
NaviHealth Customer Service Score by Ethnicity
NaviHealth's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NaviHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
NaviHealth Customer Service Score by Age
NaviHealth's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NaviHealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
NaviHealth Customer Service Score by Usage
NaviHealth's Customer Service score was rated 1.5 stars by customers who have used NaviHealth's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NaviHealth Customer Service Score by Industry
NaviHealth's Customer Service score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NaviHealth as an Employer
3.9/5
NaviHealth has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NaviHealth scored a -48 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of NaviHealth would recommend the brand to a friend. ENPS measures how likely NaviHealth employees would recommend working at NaviHealth to a friend.
Net Promoter Score
-48
NPS Score
| 24% | Promoters |
|---|---|
| 4% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 44% | Promoters |
|---|---|
| 20% | Passive |
| 36% | Detractors |
