34
NPS
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Brand Page
NaviNet
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About NaviNet's Brand
NaviNet provides healthcare communications solutions that enable users to connect and collect funds for patients.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
NaviNet NPS
NaviNet's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether NaviNet's customers would recommend using the product based on a scale of -100 to 100.
NaviNet Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
NaviNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 33 | May 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NaviNet Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NaviNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NaviNet Product Quality
3.4/5
NaviNet has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock NaviNet's overall Product Quality score rated by its users and customers.
NaviNet Product Information
NaviNet’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.navinet.net
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Insurance
SaaS
NaviNet Pricing
NaviNet ROI & Value For Money
3.5/5
NaviNet has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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NaviNet Customer Satisfaction (CSAT)
NaviNet Customer Satisfaction (CSAT) Score
50 / 100
NaviNet has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NaviNet Customer Service
3.4/5
NaviNet has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About NaviNet's Customer Service
Address
179 Lincoln St., Boston, MA
Website
http://www.navinet.net
NaviNet as an Employer
Consumer vs. Employees
NaviNet scored a 34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of NaviNet would recommend the brand to a friend. ENPS measures how likely NaviNet employees would recommend working at NaviNet to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
