15
NPS
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Navis LLC
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About Navis LLC's Brand
Navis is a provider of operational technologies and services that unlock greater performance and efficiency for the world’s leading terminal operators and ocean carriers. For over 30 years, Navis has combined industry best practices with innovative technology and world-class services to enable our customers to maximize performance and reduce risk. Whether tracking cargo through a port, automating equipment operations, or managing multiple terminals through an integrated, centralized solution, Navis provides a holistic approach to operational optimization, providing customers with improved visibility, velocity and measurable business results.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Navis LLC NPS
Navis LLC's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Navis LLC's customers would recommend using the product based on a scale of -100 to 100.
Navis LLC Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Navis LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2020 50 | May 2020 | 50 |
Jun 2020 0 | Jun 2020 | 0 |
Jan 2021 0 | Jan 2021 | 0 |
Dec 2021 -20 | Dec 2021 | -20 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 25 | May 2022 | 25 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 20 | Sep 2022 | 20 |
Dec 2022 27 | Dec 2022 | 27 |
Sep 2023 25 | Sep 2023 | 25 |
Jan 2024 16 | Jan 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navis LLC Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Navis LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Navis LLC Product Quality
3.9/5
Navis LLC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Navis LLC Product Information
Navis LLC’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://navis.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Navis LLC Pricing
Navis LLC ROI & Value For Money
3.4/5
Navis LLC has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Navis LLC Customer Satisfaction (CSAT)
Navis LLC Customer Satisfaction (CSAT) Score
66 / 100
Navis LLC has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Navis LLC Customer Service
3.4/5
Navis LLC has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Navis LLC's Customer Service
Address
55 Harrison St # 600, Oakland, CA 94607
Website
http://navis.com/
Phone Number
510-267-5069
Navis LLC's Social Links
Navis LLC as an Employer
4.2/5
Navis LLC has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Navis LLC scored a 15 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Navis LLC would recommend the brand to a friend. ENPS measures how likely Navis LLC employees would recommend working at Navis LLC to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
