-14
NPS
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Nawaloka Hospitals
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About Nawaloka Hospitals' Brand
Provider of health care and laboratory services. The company offers various services in the areas of angiography, audiology, C.T. scanning, cardiac units, dementia clinics, dental units, dexa scanning, diabetes screening, dopler scanning, echo cardiography, electromyography and others.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Nawaloka Hospitals NPS
Nawaloka Hospitals's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Nawaloka Hospitals's customers would recommend using the product based on a scale of -100 to 100.
Nawaloka Hospitals Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Nawaloka Hospitals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Jul 2021 33 | Jul 2021 | 33 |
Aug 2021 0 | Aug 2021 | 0 |
Apr 2022 -20 | Apr 2022 | -20 |
Jul 2022 -33 | Jul 2022 | -33 |
Mar 2024 -15 | Mar 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nawaloka Hospitals Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Nawaloka Hospitals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nawaloka Hospitals Product Quality
4/5
Nawaloka Hospitals has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nawaloka Hospitals' overall Product Quality score rated by its users and customers.
Nawaloka Hospitals Product Information
Nawaloka Hospitals’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.nawaloka.com
- Company Size
- 1,001-5,000 Employees
Nawaloka Hospitals Pricing
Nawaloka Hospitals ROI & Value For Money
3.4/5
Nawaloka Hospitals has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Nawaloka Hospitals Customer Satisfaction (CSAT)
Nawaloka Hospitals Customer Satisfaction (CSAT) Score
100 / 100
Nawaloka Hospitals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nawaloka Hospitals Customer Service
3.6/5
Nawaloka Hospitals has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Nawaloka Hospitals's Customer Service
Address
23, Deshamanya H. K Dharmadasa, Colombo,
Website
www.nawaloka.com
Phone Number
7
Consumer vs. Employees
Nawaloka Hospitals scored a -14 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Nawaloka Hospitals would recommend the brand to a friend. ENPS measures how likely Nawaloka Hospitals employees would recommend working at Nawaloka Hospitals to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
