31
NPS
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NBBJ
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About NBBJ's Brand
NBBJ is a global architecture, planning, and design firm providing services in architecture, interiors, planning and urban design, and more.
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
NBBJ CMO
NBBJ NPS
NBBJ's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether NBBJ's customers would recommend using the product based on a scale of -100 to 100.
NBBJ Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
NBBJ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 75 | Mar 2022 | 75 |
Apr 2022 60 | Apr 2022 | 60 |
May 2022 66 | May 2022 | 66 |
Jun 2023 57 | Jun 2023 | 57 |
Sep 2023 62 | Sep 2023 | 62 |
Oct 2023 44 | Oct 2023 | 44 |
Dec 2023 30 | Dec 2023 | 30 |
Jul 2024 36 | Jul 2024 | 36 |
Mar 2025 25 | Mar 2025 | 25 |
Aug 2026 30 | Aug 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NBBJ Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of NBBJ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NBBJ Product Quality
3.8/5
NBBJ has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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NBBJ Product Information
NBBJ’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://nbbj.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Real Estate
Construction
NBBJ Pricing
NBBJ ROI & Value For Money
3.8/5
NBBJ has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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NBBJ Customer Satisfaction (CSAT)
NBBJ Customer Satisfaction (CSAT) Score
72 / 100
NBBJ has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NBBJ Customer Service
4.1/5
NBBJ has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About NBBJ's Customer Service
Address
Suite 1507, 12 Jianguomenwai Avenue, Seattle, WA
Website
http://nbbj.com
NBBJ as an Employer
2.6/5
NBBJ has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
NBBJ scored a 31 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of NBBJ would recommend the brand to a friend. ENPS measures how likely NBBJ employees would recommend working at NBBJ to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
