67
NPS
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NBT Bancorp
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About NBT Bancorp's Brand
NBT Bancorp provides banking and financial services.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
NBT Bancorp NPS
NBT Bancorp's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether NBT Bancorp's customers would recommend using the product based on a scale of -100 to 100.
NBT Bancorp Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
NBT Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2024 66 | Feb 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NBT Bancorp Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NBT Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NBT Bancorp Product Quality
4/5
NBT Bancorp has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NBT Bancorp's overall Product Quality score rated by its users and customers.
NBT Bancorp Product Information
NBT Bancorp’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://nbtbancorp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
NBT Bancorp Pricing
NBT Bancorp ROI & Value For Money
3.9/5
NBT Bancorp has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NBT Bancorp's overall ROI score rated by its users and customers.
NBT Bancorp Customer Satisfaction (CSAT)
NBT Bancorp Customer Satisfaction (CSAT) Score
100 / 100
NBT Bancorp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NBT Bancorp Customer Service
3.9/5
NBT Bancorp has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NBT Bancorp's overall Customer Service score rated by its users and customers.
About NBT Bancorp's Customer Service
Address
Norwich, NY
Website
http://nbtbancorp.com/
NBT Bancorp as an Employer
4.1/5
NBT Bancorp has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
NBT Bancorp scored a 67 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of NBT Bancorp would recommend the brand to a friend. ENPS measures how likely NBT Bancorp employees would recommend working at NBT Bancorp to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 20% | Promoters |
|---|---|
| 80% | Passive |
| 0% | Detractors |
