0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NC DOT
Marketing or Exec? Claim Your Free Account
About NC DOT's Brand
Department of Transportation for state of North Carolina
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
NC DOT NPS
NC DOT's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether NC DOT's customers would recommend using the product based on a scale of -100 to 100.
NC DOT Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
NC DOT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Nov 2023 -50 | Nov 2023 | -50 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NC DOT Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NC DOT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NC DOT Product Quality
4/5
NC DOT has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NC DOT's overall Product Quality score rated by its users and customers.
NC DOT Product Information
NC DOT’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ncdot.gov/
- Company Size
- 10,000+ Employees
NC DOT Pricing
NC DOT ROI & Value For Money
4.5/5
NC DOT has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NC DOT's overall ROI score rated by its users and customers.
NC DOT Customer Satisfaction (CSAT)
NC DOT Customer Satisfaction (CSAT) Score
100 / 100
NC DOT has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NC DOT Customer Service
4.5/5
NC DOT has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NC DOT's overall Customer Service score rated by its users and customers.
About NC DOT's Customer Service
Website
http://www.ncdot.gov/
Phone Number
9197330604
NC DOT as an Employer
Consumer vs. Employees
NC DOT scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of NC DOT would recommend the brand to a friend. ENPS measures how likely NC DOT employees would recommend working at NC DOT to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
