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NPS
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NCC GROUP
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About NCC GROUP's Brand
Brand at a Glance
87%
Customer Loyalty
3.1/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
NCC GROUP NPS
NCC GROUP's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether NCC GROUP's customers would recommend using the product based on a scale of -100 to 100.
NCC GROUP Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
NCC GROUP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 25 | Apr 2022 | 25 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
Dec 2022 -1 | Dec 2022 | -1 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 10 | Nov 2023 | 10 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NCC GROUP Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of NCC GROUP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NCC GROUP Product Quality
3.1/5
NCC GROUP has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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NCC GROUP Product Information
NCC GROUP’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
NCC GROUP Pricing
NCC GROUP ROI & Value For Money
3.7/5
NCC GROUP has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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NCC GROUP Customer Satisfaction (CSAT)
NCC GROUP Customer Satisfaction (CSAT) Score
89 / 100
NCC GROUP has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NCC GROUP Customer Service
3.3/5
NCC GROUP has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About NCC GROUP's Customer Service
Website
https://www.nccgroup.trust/us/
NCC GROUP as an Employer
3.2/5
NCC GROUP has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
NCC GROUP scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of NCC GROUP would recommend the brand to a friend. ENPS measures how likely NCC GROUP employees would recommend working at NCC GROUP to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
