-100
NPS
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NCCI Holdings, Inc.
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About NCCI Holdings, Inc. Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
NCCI Holdings, Inc. NPS
NCCI Holdings, Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NCCI Holdings, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
NCCI Holdings, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NCCI Holdings, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NCCI Holdings, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NCCI Holdings, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NCCI Holdings, Inc. Product Quality
4/5
NCCI Holdings, Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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NCCI Holdings, Inc. Product Information
NCCI Holdings, Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.ncci.com/
- Company Size
- 501-1,000 Employees
NCCI Holdings, Inc. Pricing
NCCI Holdings, Inc. ROI & Value For Money
4.5/5
NCCI Holdings, Inc. has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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NCCI Holdings, Inc. Customer Satisfaction (CSAT)
NCCI Holdings, Inc. Customer Satisfaction (CSAT) Score
100 / 100
NCCI Holdings, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NCCI Holdings, Inc. Customer Service
4.5/5
NCCI Holdings, Inc. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About NCCI Holdings, Inc.'s Customer Service
Address
Boca Raton, FL
Website
https://www.ncci.com/
NCCI Holdings, Inc. as an Employer
4.1/5
NCCI Holdings, Inc. has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
NCCI Holdings, Inc. scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of NCCI Holdings, Inc. would recommend the brand to a friend. ENPS measures how likely NCCI Holdings, Inc. employees would recommend working at NCCI Holdings, Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
