-7
NPS
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NCH Corporation
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About NCH Corporation's Brand
Cleaning water, conserving energy and delivering maintenance solutions since 1919.
Brand at a Glance
78%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
NCH Corporation NPS
NCH Corporation's Net Promoter Score (NPS) is a -7 with 31% Promoters, 31% Passives, and 38% Detractors. Net Promoter Score tracks whether NCH Corporation's customers would recommend using the product based on a scale of -100 to 100.
NCH Corporation Overall NPS
| 31% | Promoters |
|---|---|
| 31% | Passives |
| 38% | Detractors |
NCH Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -25 | Aug 2021 | -25 |
Jan 2022 -20 | Jan 2022 | -20 |
Jun 2022 -14 | Jun 2022 | -14 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -11 | Nov 2022 | -11 |
Jan 2023 -20 | Jan 2023 | -20 |
Apr 2023 -18 | Apr 2023 | -18 |
Jul 2023 -26 | Jul 2023 | -26 |
Oct 2023 -31 | Oct 2023 | -31 |
Nov 2023 -22 | Nov 2023 | -22 |
Jan 2024 -14 | Jan 2024 | -14 |
Oct 2024 -6 | Oct 2024 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NCH Corporation NPS by Gender
Male customers rated NCH Corporation's NPS 133 points higher than Female customers.
Male
33
NCH Corporation's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
-100
NCH Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
NCH Corporation NPS by Ethnicity
NCH Corporation's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
NCH Corporation NPS by Age
NCH Corporation's NPS was rated -33 points by customers ages 66+ on Comparably.
NCH Corporation Customer Reviews
Out of the 2 NCH Corporation customer reviews 2 were positive and 0 were constructive. NCH Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NCH Corporation Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of NCH Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NCH Corporation Customer Loyalty Score by Gender
Female customers rated NCH Corporation's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NCH Corporation.
Male
70%
Yes
Female
78%
Yes
NCH Corporation Customer Loyalty Score by Ethnicity
NCH Corporation's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NCH Corporation.
70
out of 100
Caucasian
NCH Corporation Customer Loyalty Score by Age
NCH Corporation's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NCH Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
NCH Corporation Product Quality
2.8/5
NCH Corporation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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NCH Corporation Product Information
NCH Corporation’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.nch.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into NCH Corporation Product Quality
NCH Corporation's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked NCH Corporation Product Quality the Highest
Ranked NCH Corporation Product Quality the Lowest
NCH Corporation Product Quality Score by Gender
Male customers rated NCH Corporation's Product Quality score 2.3 stars higher than Female customers.
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Male
3.8/5
Female
1.5/5
NCH Corporation Product Quality Score by Ethnicity
NCH Corporation's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NCH Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
NCH Corporation Product Quality Score by Age
NCH Corporation's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NCH Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
NCH Corporation Pricing
NCH Corporation ROI & Value For Money
2.8/5
NCH Corporation has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into NCH Corporation ROI
NCH Corporation's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked NCH Corporation ROI the Highest
Ranked NCH Corporation ROI the Lowest
NCH Corporation ROI Score by Gender
Male customers rated NCH Corporation's ROI score 2.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NCH Corporation.
Male
4.1/5
Female
1.5/5
NCH Corporation ROI Score by Ethnicity
NCH Corporation's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NCH Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
NCH Corporation ROI Score by Age
NCH Corporation's ROI score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NCH Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
NCH Corporation Customer Satisfaction (CSAT)
NCH Corporation Customer Satisfaction (CSAT) Score
50 / 100
NCH Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NCH Corporation Customer Satisfaction
NCH Corporation's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked NCH Corporation Customer Satisfaction the Highest
Ranked NCH Corporation Customer Satisfaction the Lowest
NCH Corporation Customer Satisfaction Score by Gender
Male customers rated NCH Corporation's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NCH Corporation.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
NCH Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NCH Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NCH Corporation.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
NCH Corporation Customer Satisfaction Score by Age
NCH Corporation's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NCH Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
NCH Corporation Customer Service
2.5/5
NCH Corporation has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About NCH Corporation's Customer Service
Website
http://www.nch.com/
Quick Insights into NCH Corporation Customer Service
NCH Corporation's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked NCH Corporation Customer Service the Highest
Ranked NCH Corporation Customer Service the Lowest
NCH Corporation Customer Service Score by Gender
Male customers rated NCH Corporation's Customer Service score 2.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NCH Corporation.
Male
3.6/5
Female
1.5/5
NCH Corporation Customer Service Score by Ethnicity
NCH Corporation's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NCH Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
NCH Corporation Customer Service Score by Age
NCH Corporation's Customer Service score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NCH Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
NCH Corporation as an Employer
3.4/5
NCH Corporation has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
NCH Corporation scored a -7 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of NCH Corporation would recommend the brand to a friend. ENPS measures how likely NCH Corporation employees would recommend working at NCH Corporation to a friend.
Net Promoter Score
-7
NPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
