-100
NPS
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Brand Page
NCO
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About NCO's Brand
"NCO Group, Inc is a business process outsourcing company and collection agency that provides accounts receivable management solutions for its clients."
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
NCO NPS
NCO's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NCO's customers would recommend using the product based on a scale of -100 to 100.
NCO Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NCO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NCO Product Quality
2.5/5
NCO has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NCO's overall Product Quality score rated by its users and customers.
NCO Product Information
NCO’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.ncogroup.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
NCO Pricing
NCO ROI & Value For Money
3/5
NCO has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NCO's overall ROI score rated by its users and customers.
NCO Customer Service
3/5
NCO has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About NCO's Customer Service
Address
Horsham, PA
Website
www.ncogroup.com
NCO as an Employer
Consumer vs. Employees
NCO scored a -100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of NCO would recommend the brand to a friend. ENPS measures how likely NCO employees would recommend working at NCO to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
