59
NPS
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Nearpod
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About Nearpod's Brand
Nearpod is a mobile app that enables teachers to create and share interactive multimedia presentations with their students.
Brand at a Glance
77%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Nearpod NPS
Nearpod's Net Promoter Score (NPS) is a 59 with 74% Promoters, 11% Passives, and 15% Detractors. Net Promoter Score tracks whether Nearpod's customers would recommend using the product based on a scale of -100 to 100.
Nearpod Overall NPS
| 74% | Promoters |
|---|---|
| 11% | Passives |
| 15% | Detractors |
Nearpod NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 79 | Sep 2023 | 79 |
Oct 2023 80 | Oct 2023 | 80 |
Nov 2023 76 | Nov 2023 | 76 |
Dec 2023 69 | Dec 2023 | 69 |
Jan 2024 65 | Jan 2024 | 65 |
Feb 2024 54 | Feb 2024 | 54 |
Mar 2024 49 | Mar 2024 | 49 |
Apr 2024 52 | Apr 2024 | 52 |
Aug 2024 54 | Aug 2024 | 54 |
Nov 2024 56 | Nov 2024 | 56 |
Feb 2025 57 | Feb 2025 | 57 |
Aug 2025 59 | Aug 2025 | 59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nearpod NPS by Gender
Nearpod's NPS was rated 40 by Female customers on Comparably.
Female
40
Nearpod's NPS was rated 40 by Female customers on Comparably.
70%
Promoters
0%
Passives
30%
Detractors
Male
N/A
Nearpod's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nearpod NPS by Ethnicity
Nearpod's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Nearpod NPS by Age
Nearpod's NPS was rated 20 points by customers ages 46-50 on Comparably.
Nearpod NPS by Usage
Nearpod's NPS was rated 24 points by customers who have used Nearpod's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 24 | 2 to 5 Years | 24 |
Nearpod Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Nearpod users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nearpod Customer Loyalty Score by Gender
Nearpod's Customer Loyalty score was rated 91 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nearpod.
Female
91%
Yes
Male
N/A
Yes
Nearpod Customer Loyalty Score by Ethnicity
Nearpod's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nearpod.
85
out of 100
Caucasian
Nearpod Customer Loyalty Score by Age
Nearpod's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nearpod.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Nearpod Customer Loyalty Score by Usage
Nearpod's Customer Loyalty score was rated 78% by customers who have used Nearpod's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nearpod Customer Loyalty Score by Industry
Nearpod's Customer Loyalty score was rated 84% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Nearpod Product Quality
4.4/5
Nearpod has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Nearpod Product Information
Nearpod’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Nearpod's product the highest.
- Website
- http://www.nearpod.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Mobile App
Productivity
SaaS
Virtual Reality
Quick Insights into Nearpod Product Quality
Nearpod's Product Quality score was rated highest by Female customers.
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Ranked Nearpod Product Quality the Highest
Nearpod Product Quality Score by Gender
Nearpod's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nearpod.
Female
4.5/5
Male
N/A
Nearpod Product Quality Score by Ethnicity
Nearpod's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nearpod.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Nearpod Product Quality Score by Age
Nearpod's Product Quality score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nearpod.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
Nearpod Product Quality Score by Usage
Nearpod's Product Quality score was rated 4.2 stars by customers who have used Nearpod's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nearpod Product Quality Score by Industry
Nearpod's Product Quality score was rated 4.2 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Nearpod Pricing
Nearpod ROI & Value For Money
4.1/5
Nearpod has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nearpod's overall ROI score rated by its users and customers.
Nearpod Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Nearpod ROI
Nearpod's ROI score was rated highest by Female customers.
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Ranked Nearpod ROI the Highest
Nearpod ROI Score by Gender
Nearpod's ROI score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nearpod.
Female
3.9/5
Male
N/A
Nearpod ROI Score by Ethnicity
Nearpod's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nearpod.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Nearpod ROI Score by Age
Nearpod's ROI score was rated 3.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nearpod.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
Nearpod ROI Score by Usage
Nearpod's ROI score was rated 3.7 stars by customers who have used Nearpod's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nearpod ROI Score by Industry
Nearpod's ROI score was rated 3.8 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Nearpod Customer Satisfaction (CSAT)
Nearpod Customer Satisfaction (CSAT) Score
90 / 100
Nearpod has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
35%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nearpod Customer Satisfaction
Nearpod's Customer Satisfaction score was rated highest by Female customers.
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Ranked Nearpod Customer Satisfaction the Highest
Nearpod Customer Satisfaction Score by Gender
Nearpod's Customer Satisfaction score was rated 90 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nearpod.
90 / 100
FemaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nearpod Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nearpod's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nearpod.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
Nearpod Customer Satisfaction Score by Age
Nearpod's Customer Satisfaction score was rated 80 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nearpod.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 80% |
Nearpod Customer Satisfaction Score by Usage
Nearpod's Customer Satisfaction score was rated 88 points by customers who have used Nearpod's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nearpod Customer Satisfaction Score by Industry
Nearpod's Customer Satisfaction score was rated 80 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Nearpod Customer Satisfaction Score by Industry",
"text": "Nearpod's Customer Satisfaction score was rated 80 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Nearpod's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}Nearpod Customer Service
4.1/5
Nearpod has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Nearpod's Customer Service
Address
1062 NW 1st Court, Hallandale, FL 33009
Website
http://www.nearpod.com
Quick Insights into Nearpod Customer Service
Nearpod's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Nearpod's Customer Service score.
Ranked Nearpod Customer Service the Highest
Nearpod Customer Service Score by Gender
Nearpod's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nearpod.
Female
4.1/5
Male
N/A
Nearpod Customer Service Score by Ethnicity
Nearpod's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nearpod.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Nearpod Customer Service Score by Age
Nearpod's Customer Service score was rated 3.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nearpod.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
Nearpod Customer Service Score by Usage
Nearpod's Customer Service score was rated 3.7 stars by customers who have used Nearpod's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Nearpod Customer Service Score by Industry
Nearpod's Customer Service score was rated 3.8 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Nearpod as an Employer
2.8/5
Nearpod has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Nearpod scored a 59 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Nearpod would recommend the brand to a friend. ENPS measures how likely Nearpod employees would recommend working at Nearpod to a friend.
Net Promoter Score
59
NPS Score
| 74% | Promoters |
|---|---|
| 11% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
