-4
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nebraska Furniture Mart
Marketing or Exec? Claim Your Free Account
About Nebraska Furniture Mart's Brand
Nebraska Furniture Mart improve our customer's lifestyles every day.
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3/5
Customer Service
Nebraska Furniture Mart CMO
Nebraska Furniture Mart NPS
Nebraska Furniture Mart's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether Nebraska Furniture Mart's customers would recommend using the product based on a scale of -100 to 100.
Nebraska Furniture Mart Overall NPS
| 42% | Promoters |
|---|---|
| 12% | Passives |
| 46% | Detractors |
Nebraska Furniture Mart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -4 | Aug 2024 | -4 |
Sep 2024 -2 | Sep 2024 | -2 |
Nov 2024 -4 | Nov 2024 | -4 |
Dec 2024 -7 | Dec 2024 | -7 |
Jan 2025 -7 | Jan 2025 | -7 |
May 2025 -7 | May 2025 | -7 |
Jun 2025 -5 | Jun 2025 | -5 |
Jul 2025 -8 | Jul 2025 | -8 |
Aug 2025 -10 | Aug 2025 | -10 |
Sep 2025 -6 | Sep 2025 | -6 |
Dec 2025 -6 | Dec 2025 | -6 |
Jan 2026 -4 | Jan 2026 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nebraska Furniture Mart NPS by Gender
Female customers rated Nebraska Furniture Mart's NPS 7 points higher than Male customers.
Male
-17
Nebraska Furniture Mart's NPS was rated -17 by Male customers on Comparably.
35%
Promoters
13%
Passives
52%
Detractors
Female
-10
Nebraska Furniture Mart's NPS was rated -10 by Female customers on Comparably.
45%
Promoters
0%
Passives
55%
Detractors
Nebraska Furniture Mart NPS by Ethnicity
Nebraska Furniture Mart's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black 0 | African American/Black | 0 |
Nebraska Furniture Mart NPS by Age
Nebraska Furniture Mart's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Nebraska Furniture Mart NPS by Usage
Nebraska Furniture Mart's NPS was rated the highest by customers who have used Nebraska Furniture Mart's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 29 | 1 to 2 Years | 29 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Over 10 Years -6 | Over 10 Years | -6 |
Nebraska Furniture Mart Customer Reviews
Out of the 9 Nebraska Furniture Mart customer reviews 7 were positive and 2 were constructive. Nebraska Furniture Mart customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Nebraska Furniture Mart Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Nebraska Furniture Mart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nebraska Furniture Mart Customer Loyalty Score by Gender
Female customers rated Nebraska Furniture Mart's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nebraska Furniture Mart.
Male
84%
Yes
Female
91%
Yes
Nebraska Furniture Mart Customer Loyalty Score by Ethnicity
Nebraska Furniture Mart's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nebraska Furniture Mart.
91
out of 100
Caucasian
100
out of 100
Hispanic or Latino
64
out of 100
African American/Black
Nebraska Furniture Mart Customer Loyalty Score by Age
Nebraska Furniture Mart's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nebraska Furniture Mart.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 87% | 61-65 | 87% |
66+ 81% | 66+ | 81% |
Nebraska Furniture Mart Customer Loyalty Score by Usage
Nebraska Furniture Mart's Customer Loyalty score was rated the highest by customers who have used Nebraska Furniture Mart's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nebraska Furniture Mart Customer Loyalty Score by Industry
Nebraska Furniture Mart's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Nebraska Furniture Mart Product Quality
2.9/5
Nebraska Furniture Mart has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nebraska Furniture Mart's overall Product Quality score rated by its users and customers.
Nebraska Furniture Mart Product Information
Nebraska Furniture Mart’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Nebraska Furniture Mart's product the highest. Reviewers from the Retail industry rated Nebraska Furniture Mart the lowest at 2.8.
- Website
- https://www.nfm.com/
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Nebraska Furniture Mart Product Quality
Nebraska Furniture Mart's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Nebraska Furniture Mart's Product Quality.
Ranked Nebraska Furniture Mart Product Quality the Highest
Ranked Nebraska Furniture Mart Product Quality the Lowest
Nebraska Furniture Mart Product Quality Score by Gender
Male customers rated Nebraska Furniture Mart's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nebraska Furniture Mart.
Male
3/5
Female
2.5/5
Nebraska Furniture Mart Product Quality Score by Ethnicity
Nebraska Furniture Mart's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nebraska Furniture Mart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Nebraska Furniture Mart Product Quality Score by Age
Nebraska Furniture Mart's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nebraska Furniture Mart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.8 | 61-65 | 2.8 |
66+ 1.8 | 66+ | 1.8 |
Nebraska Furniture Mart Product Quality Score by Usage
Nebraska Furniture Mart's Product Quality score was rated the highest by customers who have used Nebraska Furniture Mart's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nebraska Furniture Mart Product Quality Score by Industry
Nebraska Furniture Mart's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Nebraska Furniture Mart Pricing
Nebraska Furniture Mart ROI & Value For Money
3/5
Nebraska Furniture Mart has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nebraska Furniture Mart's overall ROI score rated by its users and customers.
Nebraska Furniture Mart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Retail industry think that they had the lowest ROI from Nebraska Furniture Mart.
Quick Insights into Nebraska Furniture Mart ROI
Nebraska Furniture Mart's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Nebraska Furniture Mart's ROI score.
Ranked Nebraska Furniture Mart ROI the Highest
Ranked Nebraska Furniture Mart ROI the Lowest
Nebraska Furniture Mart ROI Score by Gender
Male customers rated Nebraska Furniture Mart's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nebraska Furniture Mart.
Male
3/5
Female
2.5/5
Nebraska Furniture Mart ROI Score by Ethnicity
Nebraska Furniture Mart's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nebraska Furniture Mart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 4.1 | African American/Black | 4.1 |
Nebraska Furniture Mart ROI Score by Age
Nebraska Furniture Mart's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nebraska Furniture Mart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2 | 66+ | 2 |
Nebraska Furniture Mart ROI Score by Usage
Nebraska Furniture Mart's ROI score was rated the highest by customers who have used Nebraska Furniture Mart's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nebraska Furniture Mart ROI Score by Industry
Nebraska Furniture Mart's ROI score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Nebraska Furniture Mart Customer Satisfaction (CSAT)
Nebraska Furniture Mart Customer Satisfaction (CSAT) Score
45 / 100
Nebraska Furniture Mart has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
15%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nebraska Furniture Mart Customer Satisfaction
Nebraska Furniture Mart's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Nebraska Furniture Mart's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Nebraska Furniture Mart's Customer Satisfaction.
Ranked Nebraska Furniture Mart Customer Satisfaction the Highest
Ranked Nebraska Furniture Mart Customer Satisfaction the Lowest
Nebraska Furniture Mart Customer Satisfaction Score by Gender
Male customers rated Nebraska Furniture Mart's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nebraska Furniture Mart.
52 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
39 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 50% |
Nebraska Furniture Mart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nebraska Furniture Mart's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nebraska Furniture Mart.
43 / 100
Very Satisfied
36%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
46%
CSAT according to Hispanic or Latino
Nebraska Furniture Mart's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nebraska Furniture Mart.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Nebraska Furniture Mart's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nebraska Furniture Mart.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Nebraska Furniture Mart Customer Satisfaction Score by Age
Nebraska Furniture Mart's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nebraska Furniture Mart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 60% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 21% |
Nebraska Furniture Mart Customer Satisfaction Score by Usage
Nebraska Furniture Mart's Customer Satisfaction score was rated the highest by customers who have used Nebraska Furniture Mart's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nebraska Furniture Mart Customer Satisfaction Score by Industry
Nebraska Furniture Mart's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Nebraska Furniture Mart Customer Satisfaction Score by Industry",
"text": "Nebraska Furniture Mart's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Nebraska Furniture Mart's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Professional Services",
"groupId": 549,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Nebraska Furniture Mart's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Nebraska Furniture Mart's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
}
]
}Nebraska Furniture Mart Customer Service
3/5
Nebraska Furniture Mart has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nebraska Furniture Mart's overall Customer Service score rated by its users and customers.
About Nebraska Furniture Mart's Customer Service
Address
700 South 72nd Street, Omaha, NE
Website
https://www.nfm.com/
Phone Number
402-397-6100
Quick Insights into Nebraska Furniture Mart Customer Service
Nebraska Furniture Mart's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Nebraska Furniture Mart's Customer Service score.
Ranked Nebraska Furniture Mart Customer Service the Highest
Ranked Nebraska Furniture Mart Customer Service the Lowest
Nebraska Furniture Mart Customer Service Score by Gender
Male customers rated Nebraska Furniture Mart's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nebraska Furniture Mart.
Male
2.7/5
Female
2.3/5
Nebraska Furniture Mart Customer Service Score by Ethnicity
Nebraska Furniture Mart's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nebraska Furniture Mart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 2.9 | African American/Black | 2.9 |
Nebraska Furniture Mart Customer Service Score by Age
Nebraska Furniture Mart's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nebraska Furniture Mart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
51-55 2 | 51-55 | 2 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.8 | 66+ | 1.8 |
Nebraska Furniture Mart Customer Service Score by Usage
Nebraska Furniture Mart's Customer Service score was rated the highest by customers who have used Nebraska Furniture Mart's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Nebraska Furniture Mart Customer Service Score by Industry
Nebraska Furniture Mart's Customer Service score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Nebraska Furniture Mart as an Employer
4.1/5
Nebraska Furniture Mart has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Nebraska Furniture Mart scored a -4 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Nebraska Furniture Mart would recommend the brand to a friend. ENPS measures how likely Nebraska Furniture Mart employees would recommend working at Nebraska Furniture Mart to a friend.
Net Promoter Score
-4
NPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
