75
NPS
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Neenah Paper
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About Neenah Paper's Brand
Neenah Paper is recognized as a world-class manufacturer of premium writing, text, cover, specialty and private watermark papers.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Neenah Paper NPS
Neenah Paper's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Neenah Paper's customers would recommend using the product based on a scale of -100 to 100.
Neenah Paper Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Neenah Paper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
Mar 2024 75 | Mar 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neenah Paper Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Neenah Paper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neenah Paper Product Quality
4/5
Neenah Paper has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Neenah Paper's overall Product Quality score rated by its users and customers.
Neenah Paper Product Information
Neenah Paper’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://neenahpaper.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Neenah Paper Pricing
Neenah Paper ROI & Value For Money
3.9/5
Neenah Paper has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Neenah Paper Customer Satisfaction (CSAT)
Neenah Paper Customer Satisfaction (CSAT) Score
100 / 100
Neenah Paper has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Neenah Paper Customer Service
4.2/5
Neenah Paper has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Neenah Paper's Customer Service
Address
3460 Preston Ridge Road, Suite 600, Alpharetta, GA
Website
http://neenahpaper.com
Neenah Paper as an Employer
3.2/5
Neenah Paper has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Neenah Paper scored a 75 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Neenah Paper would recommend the brand to a friend. ENPS measures how likely Neenah Paper employees would recommend working at Neenah Paper to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
