-40
NPS
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Brand Page
Neighborly
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About Neighborly's Brand
Neighborly is the municipal bond marketplace where you can invest in the local projects you care about.
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Neighborly NPS
Neighborly's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Neighborly's customers would recommend using the product based on a scale of -100 to 100.
Neighborly Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Neighborly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 -25 | Feb 2024 | -25 |
Oct 2024 -40 | Oct 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neighborly Customer Reviews
Out of the 2 Neighborly customer reviews 1 was positive and 1 was constructive. Neighborly customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Neighborly Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Neighborly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neighborly Product Quality
2.5/5
Neighborly has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Neighborly's overall Product Quality score rated by its users and customers.
Neighborly Product Information
Neighborly’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://neighborly.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
SaaS
Neighborly Pricing
Neighborly ROI & Value For Money
2.6/5
Neighborly has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Neighborly Customer Satisfaction (CSAT)
Neighborly Customer Satisfaction (CSAT) Score
50 / 100
Neighborly has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Neighborly Customer Service
2.7/5
Neighborly has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Neighborly's Customer Service
Address
San Francisco, CA
Website
https://neighborly.com
Neighborly as an Employer
2.8/5
Neighborly has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Neighborly scored a -40 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Neighborly would recommend the brand to a friend. ENPS measures how likely Neighborly employees would recommend working at Neighborly to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
