100
NPS
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NELNET BUSINESS SOLUTIONS, INC.
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About NELNET BUSINESS SOLUTIONS, INC. Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
NELNET BUSINESS SOLUTIONS, INC. NPS
NELNET BUSINESS SOLUTIONS, INC.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether NELNET BUSINESS SOLUTIONS, INC.'s customers would recommend using the product based on a scale of -100 to 100.
NELNET BUSINESS SOLUTIONS, INC. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
NELNET BUSINESS SOLUTIONS, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2026 100 | Feb 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NELNET BUSINESS SOLUTIONS, INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NELNET BUSINESS SOLUTIONS, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NELNET BUSINESS SOLUTIONS, INC. Product Quality
1.5/5
NELNET BUSINESS SOLUTIONS, INC. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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NELNET BUSINESS SOLUTIONS, INC. Product Information
NELNET BUSINESS SOLUTIONS, INC.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Industry
Tech
NELNET BUSINESS SOLUTIONS, INC. Pricing
NELNET BUSINESS SOLUTIONS, INC. ROI & Value For Money
1.5/5
NELNET BUSINESS SOLUTIONS, INC. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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NELNET BUSINESS SOLUTIONS, INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NELNET BUSINESS SOLUTIONS, INC. Customer Service
1.5/5
NELNET BUSINESS SOLUTIONS, INC. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About NELNET BUSINESS SOLUTIONS, INC.'s Customer Service
Address
Jersey City, NJ 68508
NELNET BUSINESS SOLUTIONS, INC. as an Employer
4.1/5
NELNET BUSINESS SOLUTIONS, INC. has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of NELNET BUSINESS SOLUTIONS, INC.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
NELNET BUSINESS SOLUTIONS, INC. scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of NELNET BUSINESS SOLUTIONS, INC. would recommend the brand to a friend. ENPS measures how likely NELNET BUSINESS SOLUTIONS, INC. employees would recommend working at NELNET BUSINESS SOLUTIONS, INC. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 20% | Promoters |
|---|---|
| 80% | Passive |
| 0% | Detractors |
