-67
NPS
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Neogen Corp.
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About Neogen Corp. Brand
Neogen Corp. is a developer of food and animal safety products.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Neogen Corp. NPS
Neogen Corp.'s Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Neogen Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Neogen Corp. Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Neogen Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Apr 2025 -66 | Apr 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neogen Corp. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Neogen Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neogen Corp. Product Quality
4/5
Neogen Corp. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Neogen Corp. overall Product Quality score rated by its users and customers.
Neogen Corp. Product Information
Neogen Corp.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.neogen.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Neogen Corp. Pricing
Neogen Corp. ROI & Value For Money
4/5
Neogen Corp. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Neogen Corp. overall ROI score rated by its users and customers.
Neogen Corp. Customer Satisfaction (CSAT)
Neogen Corp. Customer Satisfaction (CSAT) Score
100 / 100
Neogen Corp. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Neogen Corp. Customer Service
4/5
Neogen Corp. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Neogen Corp. overall Customer Service score rated by its users and customers.
About Neogen Corp.'s Customer Service
Address
620 Lesher Place, Lansing, MI 48912
Website
http://www.neogen.com/
Phone Number
5173720108
Neogen Corp. as an Employer
2.5/5
Neogen Corp. has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Neogen Corp. scored a -67 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Neogen Corp. would recommend the brand to a friend. ENPS measures how likely Neogen Corp. employees would recommend working at Neogen Corp. to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 6% | Promoters |
|---|---|
| 19% | Passive |
| 75% | Detractors |
