6
NPS
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NeoGenomics Laboratories
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About NeoGenomics Laboratories' Brand
NeoGenomics is a premier cancer diagnostics and pharma services company serving oncologists, pathologists, pharmaceutical companies, and more.
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
NeoGenomics Laboratories CMO
NeoGenomics Laboratories NPS
NeoGenomics Laboratories's Net Promoter Score (NPS) is a 6 with 39% Promoters, 28% Passives, and 33% Detractors. Net Promoter Score tracks whether NeoGenomics Laboratories's customers would recommend using the product based on a scale of -100 to 100.
NeoGenomics Laboratories Overall NPS
| 39% | Promoters |
|---|---|
| 28% | Passives |
| 33% | Detractors |
NeoGenomics Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -25 | Jan 2022 | -25 |
Feb 2022 -40 | Feb 2022 | -40 |
Apr 2022 -17 | Apr 2022 | -17 |
May 2022 -15 | May 2022 | -15 |
Jun 2022 -25 | Jun 2022 | -25 |
Sep 2022 -18 | Sep 2022 | -18 |
Apr 2023 -8 | Apr 2023 | -8 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -1 | Jul 2023 | -1 |
Sep 2023 7 | Sep 2023 | 7 |
May 2024 0 | May 2024 | 0 |
Aug 2025 4 | Aug 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NeoGenomics Laboratories NPS by Gender
Male customers rated NeoGenomics Laboratories's NPS 75 points higher than Female customers.
Male
50
NeoGenomics Laboratories's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-25
NeoGenomics Laboratories's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
NeoGenomics Laboratories NPS by Usage
NeoGenomics Laboratories's NPS was rated 34 points by customers who have used NeoGenomics Laboratories's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
NeoGenomics Laboratories Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of NeoGenomics Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NeoGenomics Laboratories Customer Loyalty Score by Gender
Male customers rated NeoGenomics Laboratories's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
NeoGenomics Laboratories Customer Loyalty Score by Usage
NeoGenomics Laboratories's Customer Loyalty score was rated 100% by customers who have used NeoGenomics Laboratories's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NeoGenomics Laboratories Customer Loyalty Score by Industry
NeoGenomics Laboratories's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NeoGenomics Laboratories Product Quality
2.9/5
NeoGenomics Laboratories has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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NeoGenomics Laboratories Product Information
NeoGenomics Laboratories’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated NeoGenomics Laboratories's product the highest.
- Website
- http://www.neogenomics.com
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into NeoGenomics Laboratories Product Quality
NeoGenomics Laboratories's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked NeoGenomics Laboratories Product Quality the Highest
Ranked NeoGenomics Laboratories Product Quality the Lowest
NeoGenomics Laboratories Product Quality Score by Gender
Male customers rated NeoGenomics Laboratories's Product Quality score 1.2 stars higher than Female customers.
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Male
3.9/5
Female
2.7/5
NeoGenomics Laboratories Product Quality Score by Usage
NeoGenomics Laboratories's Product Quality score was rated 3.5 stars by customers who have used NeoGenomics Laboratories's products/services for 1 to 2 Years.
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NeoGenomics Laboratories Product Quality Score by Industry
NeoGenomics Laboratories's Product Quality score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
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NeoGenomics Laboratories Pricing
NeoGenomics Laboratories ROI & Value For Money
3.6/5
NeoGenomics Laboratories has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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NeoGenomics Laboratories Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into NeoGenomics Laboratories ROI
NeoGenomics Laboratories's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked NeoGenomics Laboratories ROI the Highest
Ranked NeoGenomics Laboratories ROI the Lowest
NeoGenomics Laboratories ROI Score by Gender
Female customers rated NeoGenomics Laboratories's ROI score 0.7 stars higher than Male customers.
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Male
3.5/5
Female
4.2/5
NeoGenomics Laboratories ROI Score by Usage
NeoGenomics Laboratories's ROI score was rated 3.5 stars by customers who have used NeoGenomics Laboratories's products/services for 1 to 2 Years.
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NeoGenomics Laboratories ROI Score by Industry
NeoGenomics Laboratories's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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NeoGenomics Laboratories Customer Satisfaction (CSAT)
NeoGenomics Laboratories Customer Satisfaction (CSAT) Score
57 / 100
NeoGenomics Laboratories has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NeoGenomics Laboratories Customer Satisfaction
NeoGenomics Laboratories's Customer Satisfaction score was rated highest by Female customers.
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Ranked NeoGenomics Laboratories Customer Satisfaction the Highest
NeoGenomics Laboratories Customer Satisfaction Score by Gender
NeoGenomics Laboratories's Customer Satisfaction score was rated 66 by Female customers on Comparably.
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66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
NeoGenomics Laboratories Customer Satisfaction Score by Industry
NeoGenomics Laboratories's Customer Satisfaction score was rated 66 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}NeoGenomics Laboratories Customer Service
3.4/5
NeoGenomics Laboratories has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About NeoGenomics Laboratories's Customer Service
Address
12701 Commonwealth Dr, Fort Myers, FL 33913
Website
http://www.neogenomics.com
Phone Number
239-768-0600
NeoGenomics Laboratories's Social Links
Quick Insights into NeoGenomics Laboratories Customer Service
NeoGenomics Laboratories's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked NeoGenomics Laboratories Customer Service the Highest
Ranked NeoGenomics Laboratories Customer Service the Lowest
NeoGenomics Laboratories Customer Service Score by Gender
Male customers rated NeoGenomics Laboratories's Customer Service score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
NeoGenomics Laboratories Customer Service Score by Usage
NeoGenomics Laboratories's Customer Service score was rated 3.5 stars by customers who have used NeoGenomics Laboratories's products/services for 1 to 2 Years.
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NeoGenomics Laboratories Customer Service Score by Industry
NeoGenomics Laboratories's Customer Service score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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NeoGenomics Laboratories as an Employer
4.5/5
NeoGenomics Laboratories has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
NeoGenomics Laboratories scored a 6 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of NeoGenomics Laboratories would recommend the brand to a friend. ENPS measures how likely NeoGenomics Laboratories employees would recommend working at NeoGenomics Laboratories to a friend.
Net Promoter Score
6
NPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 63% | Promoters |
|---|---|
| 19% | Passive |
| 18% | Detractors |
