49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Neon
Marketing or Exec? Claim Your Free Account
About Neon's Brand
Neon develops software and technologies for hotels to connect with their guests.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
2.7/5
Customer Service
Neon NPS
Neon's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Neon's customers would recommend using the product based on a scale of -100 to 100.
Neon Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Neon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
Dec 2020 49 | Dec 2020 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neon NPS by Usage
Neon's NPS was rated the highest by customers who have used Neon's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Neon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Neon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neon Product Quality
4.3/5
Neon has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Neon's overall Product Quality score rated by its users and customers.
Neon Product Information
Neon serves markets in the United States and Canada. Neon supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Neon’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.neoncrm.com/
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Languages Supported
English
Product Type
Communication Software
Registration Software
Nonprofit Software
Church Management Software
Fundraising Software
Nonprofit CRM Software
Donation Management Software
Association Management Software
Membership Management Software
Neon Pricing
Neon ROI & Value For Money
4.3/5
Neon has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Neon's overall ROI score rated by its users and customers.
Neon Pricing Plans
Neon has a pricing structure that accommodates small, medium, and large businesses. Starting from $100/month, Neon uses a subscription model.
Who Uses Neon?
Small Businesses
Medium Businesses
Large Enterprises
Neon Customer Service
2.7/5
Neon has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Neon's overall Customer Service score rated by its users and customers.
About Neon's Customer Service
Address
Chicago, IL
Website
https://www.neoncrm.com/
Phone Number
(877)422-0232
Neon as an Employer
2.9/5
Neon has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Neon scored a 49 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Neon would recommend the brand to a friend. ENPS measures how likely Neon employees would recommend working at Neon to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
