6
NPS
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Neovia Logistics
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About Neovia Logistics' Brand
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Neovia Logistics NPS
Neovia Logistics's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Neovia Logistics's customers would recommend using the product based on a scale of -100 to 100.
Neovia Logistics Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Neovia Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -33 | Mar 2022 | -33 |
Jul 2022 -60 | Jul 2022 | -60 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 -43 | Sep 2022 | -43 |
Apr 2023 -25 | Apr 2023 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -9 | Aug 2023 | -9 |
Sep 2023 -7 | Sep 2023 | -7 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 5 | Jan 2025 | 5 |
May 2025 6 | May 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neovia Logistics NPS by Gender
Neovia Logistics's NPS was rated 50 by Male customers on Comparably.
Male
50
Neovia Logistics's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Neovia Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Neovia Logistics NPS by Ethnicity
Neovia Logistics's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Neovia Logistics Customer Reviews
Out of the 2 Neovia Logistics customer reviews 2 were positive and 0 were constructive. Neovia Logistics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Neovia Logistics Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Neovia Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neovia Logistics Customer Loyalty Score by Gender
Neovia Logistics's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Neovia Logistics.
Male
78%
Yes
Female
N/A
Yes
Neovia Logistics Customer Loyalty Score by Ethnicity
Neovia Logistics's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Neovia Logistics.
70
out of 100
Other
Neovia Logistics Product Quality
3.6/5
Neovia Logistics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Neovia Logistics Product Information
Neovia Logistics’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Neovia Logistics Product Quality
Neovia Logistics's Product Quality score was rated highest by Male customers.
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Ranked Neovia Logistics Product Quality the Highest
Neovia Logistics Product Quality Score by Gender
Neovia Logistics's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Neovia Logistics.
Male
3.9/5
Female
N/A
Neovia Logistics Product Quality Score by Ethnicity
Neovia Logistics's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Neovia Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Neovia Logistics Pricing
Neovia Logistics ROI & Value For Money
3.4/5
Neovia Logistics has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Neovia Logistics ROI
Neovia Logistics's ROI score was rated highest by Male customers.
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Ranked Neovia Logistics ROI the Highest
Neovia Logistics ROI Score by Gender
Neovia Logistics's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Neovia Logistics ROI Score by Ethnicity
Neovia Logistics's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Neovia Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Neovia Logistics Customer Satisfaction (CSAT)
Neovia Logistics Customer Satisfaction (CSAT) Score
71 / 100
Neovia Logistics has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Neovia Logistics Customer Satisfaction
Neovia Logistics's Customer Satisfaction score was rated highest by Male customers.
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Ranked Neovia Logistics Customer Satisfaction the Highest
Neovia Logistics Customer Satisfaction Score by Gender
Neovia Logistics's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Neovia Logistics.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Neovia Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Other
Neovia Logistics' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Neovia Logistics Customer Service
3.4/5
Neovia Logistics has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Neovia Logistics's Customer Service
Website
https://www.neovialogistics.com/
Quick Insights into Neovia Logistics Customer Service
Neovia Logistics's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Neovia Logistics' Customer Service score.
Ranked Neovia Logistics Customer Service the Highest
Neovia Logistics Customer Service Score by Gender
Neovia Logistics's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Neovia Logistics.
Male
3.9/5
Female
N/A
Neovia Logistics Customer Service Score by Ethnicity
Neovia Logistics's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Neovia Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Neovia Logistics as an Employer
2.6/5
Neovia Logistics has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Neovia Logistics scored a 6 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Neovia Logistics would recommend the brand to a friend. ENPS measures how likely Neovia Logistics employees would recommend working at Neovia Logistics to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 21% | Promoters |
|---|---|
| 12% | Passive |
| 67% | Detractors |
