-25
NPS
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Nephron Pharmaceuticals
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About Nephron Pharmaceuticals' Brand
Nephron Pharmaceuticals Corporation is a mid-sized company that manufactures generic respiratory medications.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
2.4/5
Customer Service
Nephron Pharmaceuticals NPS
Nephron Pharmaceuticals's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Nephron Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Nephron Pharmaceuticals Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Nephron Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
Apr 2023 20 | Apr 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -25 | Mar 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nephron Pharmaceuticals NPS by Gender
Nephron Pharmaceuticals's NPS was rated -34 by Female customers on Comparably.
Female
-34
Nephron Pharmaceuticals's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Nephron Pharmaceuticals's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nephron Pharmaceuticals NPS by Age
Nephron Pharmaceuticals's NPS was rated -100 points by customers ages 31-35 on Comparably.
Nephron Pharmaceuticals Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Nephron Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nephron Pharmaceuticals Customer Loyalty Score by Gender
Nephron Pharmaceuticals's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Nephron Pharmaceuticals Customer Loyalty Score by Age
Nephron Pharmaceuticals's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nephron Pharmaceuticals.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Nephron Pharmaceuticals Customer Loyalty Score by Industry
Nephron Pharmaceuticals's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Nephron Pharmaceuticals Product Quality
3.5/5
Nephron Pharmaceuticals has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Nephron Pharmaceuticals Product Information
Nephron Pharmaceuticals’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Nephron Pharmaceuticals's product the highest.
- Website
- http://www.nephronpharm.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Nephron Pharmaceuticals Product Quality
Nephron Pharmaceuticals's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Nephron Pharmaceuticals Product Quality the Highest
Nephron Pharmaceuticals Product Quality Score by Gender
Nephron Pharmaceuticals's Product Quality score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nephron Pharmaceuticals.
Female
3.3/5
Male
N/A
Nephron Pharmaceuticals Product Quality Score by Age
Nephron Pharmaceuticals's Product Quality score was rated 3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nephron Pharmaceuticals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
Nephron Pharmaceuticals Product Quality Score by Industry
Nephron Pharmaceuticals's Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Nephron Pharmaceuticals Pricing
Nephron Pharmaceuticals ROI & Value For Money
2.9/5
Nephron Pharmaceuticals has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Nephron Pharmaceuticals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Nephron Pharmaceuticals ROI
Nephron Pharmaceuticals's ROI score was rated highest by Female customers.
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Ranked Nephron Pharmaceuticals ROI the Highest
Nephron Pharmaceuticals ROI Score by Gender
Nephron Pharmaceuticals's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nephron Pharmaceuticals.
Female
2.5/5
Male
N/A
Nephron Pharmaceuticals ROI Score by Age
Nephron Pharmaceuticals's ROI score was rated 2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nephron Pharmaceuticals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
Nephron Pharmaceuticals ROI Score by Industry
Nephron Pharmaceuticals's ROI score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Nephron Pharmaceuticals Customer Satisfaction (CSAT)
Nephron Pharmaceuticals Customer Satisfaction (CSAT) Score
20 / 100
Nephron Pharmaceuticals has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nephron Pharmaceuticals Customer Satisfaction
Nephron Pharmaceuticals's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Nephron Pharmaceuticals' Customer Satisfaction.
Ranked Nephron Pharmaceuticals Customer Satisfaction the Highest
Nephron Pharmaceuticals Customer Satisfaction Score by Gender
Nephron Pharmaceuticals's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nephron Pharmaceuticals.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Nephron Pharmaceuticals Customer Satisfaction Score by Age
Nephron Pharmaceuticals's Customer Satisfaction score was rated 0 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nephron Pharmaceuticals.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% |
Nephron Pharmaceuticals Customer Satisfaction Score by Industry
Nephron Pharmaceuticals's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
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"scoreClassName": "max",
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}Nephron Pharmaceuticals Customer Service
2.4/5
Nephron Pharmaceuticals has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nephron Pharmaceuticals' overall Customer Service score rated by its users and customers.
About Nephron Pharmaceuticals's Customer Service
Address
4121 SW 34th St, Orlando, Florida, NY
Website
http://www.nephronpharm.com
Phone Number
4078721733
Quick Insights into Nephron Pharmaceuticals Customer Service
Nephron Pharmaceuticals's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Nephron Pharmaceuticals' Customer Service score.
Ranked Nephron Pharmaceuticals Customer Service the Highest
Nephron Pharmaceuticals Customer Service Score by Gender
Nephron Pharmaceuticals's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nephron Pharmaceuticals.
Female
1.8/5
Male
N/A
Nephron Pharmaceuticals Customer Service Score by Age
Nephron Pharmaceuticals's Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nephron Pharmaceuticals.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Nephron Pharmaceuticals Customer Service Score by Industry
Nephron Pharmaceuticals's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Nephron Pharmaceuticals as an Employer
Consumer vs. Employees
Nephron Pharmaceuticals scored a -25 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Nephron Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Nephron Pharmaceuticals employees would recommend working at Nephron Pharmaceuticals to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 27% | Promoters |
|---|---|
| 6% | Passive |
| 67% | Detractors |
