25
NPS
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Nera Economic Consulting
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About Nera Economic Consulting's Brand
A global firm of experts dedicated to applying economic, finance, and quantitative principles to complex business.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Nera Economic Consulting NPS
Nera Economic Consulting's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Nera Economic Consulting's customers would recommend using the product based on a scale of -100 to 100.
Nera Economic Consulting Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Nera Economic Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -50 | Jul 2022 | -50 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2024 25 | Oct 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nera Economic Consulting Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nera Economic Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nera Economic Consulting Product Quality
3.7/5
Nera Economic Consulting has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nera Economic Consulting's overall Product Quality score rated by its users and customers.
Nera Economic Consulting Product Information
Nera Economic Consulting’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nera.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Media
Small Business Services
Sports & Entertainment
Nera Economic Consulting Pricing
Nera Economic Consulting ROI & Value For Money
4.2/5
Nera Economic Consulting has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Nera Economic Consulting Customer Satisfaction (CSAT)
Nera Economic Consulting Customer Satisfaction (CSAT) Score
67 / 100
Nera Economic Consulting has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nera Economic Consulting Customer Service
3.7/5
Nera Economic Consulting has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Nera Economic Consulting's Customer Service
Address
360 Hamilton Avenue 10th Floor, White Plains, NY
Website
http://www.nera.com
Phone Number
914-448-4000
Nera Economic Consulting as an Employer
3.8/5
Nera Economic Consulting has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Nera Economic Consulting scored a 25 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Nera Economic Consulting would recommend the brand to a friend. ENPS measures how likely Nera Economic Consulting employees would recommend working at Nera Economic Consulting to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 12% | Promoters |
|---|---|
| 35% | Passive |
| 53% | Detractors |
