28
NPS
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Nerolac Paints
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About Nerolac Paints' Brand
Nerolac Paints provides wall paint solutions for homes & offices.
Brand at a Glance
88%
Customer Loyalty
4.4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Nerolac Paints NPS
Nerolac Paints's Net Promoter Score (NPS) is a 28 with 62% Promoters, 4% Passives, and 34% Detractors. Net Promoter Score tracks whether Nerolac Paints's customers would recommend using the product based on a scale of -100 to 100.
Nerolac Paints Overall NPS
| 62% | Promoters |
|---|---|
| 4% | Passives |
| 34% | Detractors |
Nerolac Paints NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 29 | Jan 2023 | 29 |
Mar 2023 41 | Mar 2023 | 41 |
May 2023 45 | May 2023 | 45 |
Jul 2023 47 | Jul 2023 | 47 |
Nov 2023 45 | Nov 2023 | 45 |
Jan 2024 37 | Jan 2024 | 37 |
Apr 2024 31 | Apr 2024 | 31 |
May 2024 29 | May 2024 | 29 |
Jul 2024 26 | Jul 2024 | 26 |
Sep 2024 28 | Sep 2024 | 28 |
Oct 2024 24 | Oct 2024 | 24 |
Jun 2025 28 | Jun 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nerolac Paints NPS by Gender
Nerolac Paints's NPS was rated 78 by Male customers on Comparably.
Male
78
Nerolac Paints's NPS was rated 78 by Male customers on Comparably.
89%
Promoters
0%
Passives
11%
Detractors
Female
N/A
Nerolac Paints's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nerolac Paints NPS by Ethnicity
Nerolac Paints's NPS was rated 66 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 66 | Other | 66 |
Nerolac Paints NPS by Age
Nerolac Paints's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Nerolac Paints NPS by Usage
Nerolac Paints's NPS was rated 100 points by customers who have used Nerolac Paints's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Nerolac Paints Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Nerolac Paints users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nerolac Paints Customer Loyalty Score by Gender
Nerolac Paints's Customer Loyalty score was rated 90 by Male customers on Comparably.
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Male
90%
Yes
Female
N/A
Yes
Nerolac Paints Customer Loyalty Score by Ethnicity
Nerolac Paints's Customer Loyalty score was rated 85% by Other customers on Comparably.
% who answered "Yes"
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85
out of 100
Other
Nerolac Paints Customer Loyalty Score by Age
Nerolac Paints's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
Nerolac Paints Customer Loyalty Score by Usage
Nerolac Paints's Customer Loyalty score was rated 100% by customers who have used Nerolac Paints's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nerolac Paints Customer Loyalty Score by Industry
Nerolac Paints's Customer Loyalty score was rated 70% by Construction industry customers.
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Nerolac Paints Product Quality
4.4/5
Nerolac Paints has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Nerolac Paints Product Information
Nerolac Paints’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Nerolac Paints's product the highest.
- Website
- https://www.nerolac.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Nerolac Paints Product Quality
Nerolac Paints's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Nerolac Paints Product Quality the Highest
Ranked Nerolac Paints Product Quality the Lowest
Nerolac Paints Product Quality Score by Gender
Nerolac Paints's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Nerolac Paints Product Quality Score by Ethnicity
Nerolac Paints's Product Quality score was rated 4.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nerolac Paints.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.8 | Other | 4.8 |
Nerolac Paints Product Quality Score by Age
Nerolac Paints's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nerolac Paints.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.3 | 26-30 | 4.3 |
Nerolac Paints Product Quality Score by Usage
Nerolac Paints's Product Quality score was rated the highest by customers who have used Nerolac Paints's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Nerolac Paints Product Quality Score by Industry
Nerolac Paints's Product Quality score was rated 4.6 stars by Construction industry customers.
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Nerolac Paints Pricing
Nerolac Paints ROI & Value For Money
3.7/5
Nerolac Paints has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Nerolac Paints Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Nerolac Paints ROI
Nerolac Paints's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Nerolac Paints ROI the Highest
Ranked Nerolac Paints ROI the Lowest
Nerolac Paints ROI Score by Gender
Nerolac Paints's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nerolac Paints.
Male
4.4/5
Female
N/A
Nerolac Paints ROI Score by Ethnicity
Nerolac Paints's ROI score was rated 4.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nerolac Paints.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.4 | Other | 4.4 |
Nerolac Paints ROI Score by Age
Nerolac Paints's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nerolac Paints.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.1 | 26-30 | 3.1 |
Nerolac Paints ROI Score by Usage
Nerolac Paints's ROI score was rated the highest by customers who have used Nerolac Paints's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Nerolac Paints ROI Score by Industry
Nerolac Paints's ROI score was rated 3.8 stars by Construction industry customers.
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Nerolac Paints Customer Satisfaction (CSAT)
Nerolac Paints Customer Satisfaction (CSAT) Score
90 / 100
Nerolac Paints has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
33%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nerolac Paints Customer Satisfaction
Nerolac Paints's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Nerolac Paints's products/services for 5 to 10 Years.
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Ranked Nerolac Paints Customer Satisfaction the Highest
Ranked Nerolac Paints Customer Satisfaction the Lowest
Nerolac Paints Customer Satisfaction Score by Gender
Nerolac Paints's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nerolac Paints.
100 / 100
MaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nerolac Paints Customer Satisfaction Score by Ethnicity
CSAT according to Other
Nerolac Paints' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nerolac Paints.
100 / 100
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Nerolac Paints Customer Satisfaction Score by Age
Nerolac Paints's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nerolac Paints.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
Nerolac Paints Customer Satisfaction Score by Usage
Nerolac Paints's Customer Satisfaction score was rated 100 points by customers who have used Nerolac Paints's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Nerolac Paints Customer Satisfaction Score by Industry
Nerolac Paints's Customer Satisfaction score was rated 100 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Nerolac Paints Customer Satisfaction Score by Industry",
"text": "Nerolac Paints's Customer Satisfaction score was rated 100 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Nerolac Paints's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Nerolac Paints Customer Service
3.9/5
Nerolac Paints has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Nerolac Paints's Customer Service
Website
https://www.nerolac.com/
Quick Insights into Nerolac Paints Customer Service
Nerolac Paints's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Nerolac Paints Customer Service the Highest
Ranked Nerolac Paints Customer Service the Lowest
Nerolac Paints Customer Service Score by Gender
Nerolac Paints's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Nerolac Paints Customer Service Score by Ethnicity
Nerolac Paints's Customer Service score was rated 4.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nerolac Paints.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.7 | Other | 4.7 |
Nerolac Paints Customer Service Score by Age
Nerolac Paints's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nerolac Paints.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.8 | 26-30 | 3.8 |
Nerolac Paints Customer Service Score by Usage
Nerolac Paints's Customer Service score was rated the highest by customers who have used Nerolac Paints's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Nerolac Paints Customer Service Score by Industry
Nerolac Paints's Customer Service score was rated 4.5 stars by Construction industry customers.
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Nerolac Paints as an Employer
4.6/5
Nerolac Paints has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nerolac Paints scored a 28 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Nerolac Paints would recommend the brand to a friend. ENPS measures how likely Nerolac Paints employees would recommend working at Nerolac Paints to a friend.
Net Promoter Score
28
NPS Score
| 62% | Promoters |
|---|---|
| 4% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 67% | Promoters |
|---|---|
| 6% | Passive |
| 27% | Detractors |
