-20
NPS
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NESCO RESOURCE LLC
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About NESCO RESOURCE LLC's Brand
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
NESCO RESOURCE LLC NPS
NESCO RESOURCE LLC's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether NESCO RESOURCE LLC's customers would recommend using the product based on a scale of -100 to 100.
NESCO RESOURCE LLC Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
NESCO RESOURCE LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -66 | Apr 2022 | -66 |
Aug 2023 -25 | Aug 2023 | -25 |
Sep 2024 -20 | Sep 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NESCO RESOURCE LLC Customer Reviews
Out of the 2 NESCO RESOURCE LLC customer reviews 2 were positive and 0 were constructive. NESCO RESOURCE LLC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NESCO RESOURCE LLC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NESCO RESOURCE LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NESCO RESOURCE LLC Product Quality
3/5
NESCO RESOURCE LLC has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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NESCO RESOURCE LLC Product Information
NESCO RESOURCE LLC’s product quality score is a 3 out of 5 as rated by its users and customers.
Industry
Tech
NESCO RESOURCE LLC Pricing
NESCO RESOURCE LLC ROI & Value For Money
2.9/5
NESCO RESOURCE LLC has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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NESCO RESOURCE LLC Customer Satisfaction (CSAT)
NESCO RESOURCE LLC Customer Satisfaction (CSAT) Score
50 / 100
NESCO RESOURCE LLC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NESCO RESOURCE LLC Customer Service
2.9/5
NESCO RESOURCE LLC has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About NESCO RESOURCE LLC's Customer Service
Address
Austin, TX
NESCO RESOURCE LLC as an Employer
Consumer vs. Employees
NESCO RESOURCE LLC scored a -20 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of NESCO RESOURCE LLC would recommend the brand to a friend. ENPS measures how likely NESCO RESOURCE LLC employees would recommend working at NESCO RESOURCE LLC to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
