-39
NPS
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NESN
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About NESN's Brand
NESN is an American regional sports cable and satellite television network.
Brand at a Glance
62%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
NESN NPS
NESN's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether NESN's customers would recommend using the product based on a scale of -100 to 100.
NESN Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
NESN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -20 | Jan 2023 | -20 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -15 | May 2023 | -15 |
Dec 2023 -25 | Dec 2023 | -25 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -30 | Feb 2024 | -30 |
Mar 2024 -36 | Mar 2024 | -36 |
Apr 2024 -33 | Apr 2024 | -33 |
Jun 2024 -38 | Jun 2024 | -38 |
Dec 2024 -29 | Dec 2024 | -29 |
Apr 2025 -34 | Apr 2025 | -34 |
Aug 2025 -37 | Aug 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NESN NPS by Ethnicity
NESN's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
NESN Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of NESN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NESN Customer Loyalty Score by Ethnicity
NESN's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NESN.
100
out of 100
Caucasian
NESN Product Quality
2.5/5
NESN has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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NESN Product Information
NESN’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://nesn.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Sports & Entertainment
Quick Insights into NESN Product Quality
NESN's Product Quality score was rated highest by Caucasian customers.
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Ranked NESN Product Quality the Highest
NESN Product Quality Score by Ethnicity
NESN's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NESN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
NESN Pricing
NESN ROI & Value For Money
2.6/5
NESN has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into NESN ROI
NESN's ROI score was rated highest by Caucasian customers.
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Ranked NESN ROI the Highest
NESN ROI Score by Ethnicity
NESN's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NESN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
NESN Customer Satisfaction (CSAT)
NESN Customer Satisfaction (CSAT) Score
45 / 100
NESN has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
10%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NESN Customer Satisfaction
NESN's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked NESN Customer Satisfaction the Highest
NESN Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NESN's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NESN.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
NESN Customer Service
2.4/5
NESN has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About NESN's Customer Service
Address
480 Arsenal Street, Building #1, Watertown, MA
Website
http://nesn.com
Phone Number
617-536-9233
Quick Insights into NESN Customer Service
NESN's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked NESN's Customer Service score.
Ranked NESN Customer Service the Highest
NESN Customer Service Score by Ethnicity
NESN's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NESN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
NESN as an Employer
2.4/5
NESN has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NESN scored a -39 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of NESN would recommend the brand to a friend. ENPS measures how likely NESN employees would recommend working at NESN to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 15% | Promoters |
|---|---|
| 20% | Passive |
| 65% | Detractors |
