-1
NPS
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Nespresso
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About Nespresso's Brand
Nespresso SA is independent mobile app develop er company. They exclusively develop and publish apps for iOS running devices i.e. iPhon
Brand at a Glance
81%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Nespresso NPS
Nespresso's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Nespresso's customers would recommend using the product based on a scale of -100 to 100.
Nespresso Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Nespresso NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 25 | Jun 2023 | 25 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -17 | Oct 2023 | -17 |
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -13 | Mar 2024 | -13 |
May 2024 -11 | May 2024 | -11 |
Aug 2024 -20 | Aug 2024 | -20 |
Dec 2024 -27 | Dec 2024 | -27 |
Feb 2025 -17 | Feb 2025 | -17 |
Mar 2025 -1 | Mar 2025 | -1 |
Apr 2025 0 | Apr 2025 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nespresso NPS by Gender
Nespresso's NPS was rated -16 by Female customers on Comparably.
Female
-16
Nespresso's NPS was rated -16 by Female customers on Comparably.
17%
Promoters
50%
Passives
33%
Detractors
Male
N/A
Nespresso's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nespresso NPS by Ethnicity
Nespresso's NPS was rated -67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -67 | Other | -67 |
Nespresso Customer Reviews
Out of the 2 Nespresso customer reviews 2 were positive and 0 were constructive. Nespresso customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Nespresso Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Nespresso users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nespresso Customer Loyalty Score by Gender
Nespresso's Customer Loyalty score was rated 85 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nespresso.
Female
85%
Yes
Male
N/A
Yes
Nespresso Customer Loyalty Score by Ethnicity
Nespresso's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nespresso.
100
out of 100
Other
Nespresso Product Quality
2.8/5
Nespresso has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Nespresso Product Information
Nespresso’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.nespresso.com
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into Nespresso Product Quality
Nespresso's Product Quality score was rated highest by Female customers.
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Ranked Nespresso Product Quality the Highest
Nespresso Product Quality Score by Gender
Nespresso's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nespresso.
Female
3.1/5
Male
N/A
Nespresso Product Quality Score by Ethnicity
Nespresso's Product Quality score was rated 1.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nespresso.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.6 | Other | 1.6 |
Nespresso Pricing
Nespresso ROI & Value For Money
2.7/5
Nespresso has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Nespresso ROI
Nespresso's ROI score was rated highest by Female customers.
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Ranked Nespresso ROI the Highest
Nespresso ROI Score by Gender
Nespresso's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Nespresso ROI Score by Ethnicity
Nespresso's ROI score was rated 1.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nespresso.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.8 | Other | 1.8 |
Nespresso Customer Satisfaction (CSAT)
Nespresso Customer Satisfaction (CSAT) Score
53 / 100
Nespresso has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nespresso Customer Satisfaction
Nespresso's Customer Satisfaction score was rated highest by Female customers.
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Ranked Nespresso Customer Satisfaction the Highest
Nespresso Customer Satisfaction Score by Gender
Nespresso's Customer Satisfaction score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nespresso.
66 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 66% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Nespresso Customer Satisfaction Score by Ethnicity
CSAT according to Other
Nespresso's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nespresso.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Nespresso Customer Service
2.9/5
Nespresso has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Nespresso's Customer Service
Address
Avenue de Rhodanie 40,
Website
http://www.nespresso.com
Phone Number
33 1 72 06 22 22
Quick Insights into Nespresso Customer Service
Nespresso's Customer Service score was rated highest by Female customers.
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Ranked Nespresso Customer Service the Highest
Nespresso Customer Service Score by Gender
Nespresso's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nespresso.
Female
3.3/5
Male
N/A
Nespresso Customer Service Score by Ethnicity
Nespresso's Customer Service score was rated 1.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nespresso.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.6 | Other | 1.6 |
Nespresso as an Employer
2.6/5
Nespresso has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Nespresso scored a -1 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Nespresso would recommend the brand to a friend. ENPS measures how likely Nespresso employees would recommend working at Nespresso to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
