-25
NPS
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Nest Labs
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About Nest Labs' Brand
Nest Labs is a home automation company manufacturing sensor-driven, Wi-Fi-enabled, self-learning thermostats and smoke detectors.
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Nest Labs NPS
Nest Labs's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Nest Labs's customers would recommend using the product based on a scale of -100 to 100.
Nest Labs Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Nest Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2023 -25 | Mar 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nest Labs Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nest Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nest Labs Product Quality
2.8/5
Nest Labs has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Nest Labs' overall Product Quality score rated by its users and customers.
Nest Labs Product Information
Nest Labs’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.nest.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Real Estate
Manufacturing
Nest Labs Pricing
Nest Labs ROI & Value For Money
2.7/5
Nest Labs has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nest Labs' overall ROI score rated by its users and customers.
Nest Labs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nest Labs Customer Service
2.7/5
Nest Labs has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nest Labs' overall Customer Service score rated by its users and customers.
About Nest Labs's Customer Service
Address
900 Hansen Way, Palo Alto, CA
Website
http://www.nest.com
Phone Number
(855)469-6378
Nest Labs as an Employer
2.9/5
Nest Labs has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Nest Labs scored a -25 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Nest Labs would recommend the brand to a friend. ENPS measures how likely Nest Labs employees would recommend working at Nest Labs to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
