56
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Net Health
Marketing or Exec? Claim Your Free Account
About Net Health's Brand
Net Health is the leader in software solutions for specialized outpatient care.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Net Health CMO
Net Health NPS
Net Health's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether Net Health's customers would recommend using the product based on a scale of -100 to 100.
Net Health Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
Net Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Sep 2021 -50 | Sep 2021 | -50 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 40 | Aug 2022 | 40 |
Oct 2022 49 | Oct 2022 | 49 |
May 2023 63 | May 2023 | 63 |
Nov 2023 55 | Nov 2023 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Net Health NPS by Gender
Net Health's NPS was rated 0 by Female customers on Comparably.
Female
0
Net Health's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Net Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Net Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Net Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Net Health Customer Loyalty Score by Gender
Net Health's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Net Health.
Female
70%
Yes
Male
N/A
Yes
Net Health Product Quality
3.4/5
Net Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Net Health's overall Product Quality score rated by its users and customers.
Net Health Product Information
Net Health’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.nethealth.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Healthcare
SaaS
Quick Insights into Net Health Product Quality
Net Health's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Net Health's Product Quality.
Ranked Net Health Product Quality the Highest
Net Health Product Quality Score by Gender
Net Health's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Net Health.
Female
2.6/5
Male
N/A
Net Health Pricing
Net Health ROI & Value For Money
3.7/5
Net Health has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Net Health's overall ROI score rated by its users and customers.
Quick Insights into Net Health ROI
Net Health's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Net Health's ROI score.
Ranked Net Health ROI the Highest
Net Health ROI Score by Gender
Net Health's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Net Health.
Female
3.5/5
Male
N/A
Net Health Customer Satisfaction (CSAT)
Net Health Customer Satisfaction (CSAT) Score
100 / 100
Net Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Net Health Customer Service
3.5/5
Net Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Net Health's overall Customer Service score rated by its users and customers.
About Net Health's Customer Service
Address
40 24th Street, Pittsburgh, PA 15222-4657
Website
http://www.nethealth.com/
Phone Number
800-411-6281
Net Health's Social Links
Quick Insights into Net Health Customer Service
Net Health's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Net Health's Customer Service score.
Ranked Net Health Customer Service the Highest
Net Health Customer Service Score by Gender
Net Health's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Net Health.
Female
3.3/5
Male
N/A
Net Health as an Employer
2.8/5
Net Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Net Health scored a 56 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Net Health would recommend the brand to a friend. ENPS measures how likely Net Health employees would recommend working at Net Health to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
