-100
NPS
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Net@Work
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About Net@Work's Brand
Net@Work is a Business Management Solution provider for the Chemical Industry.
Brand at a Glance
34%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Net@Work NPS
Net@Work's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Net@Work's customers would recommend using the product based on a scale of -100 to 100.
Net@Work Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Net@Work NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Net@Work Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of Net@Work users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Net@Work Product Quality
1.7/5
Net@Work has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Net@Work's overall Product Quality score rated by its users and customers.
Net@Work Product Information
Net@Work’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.netatwork.com
- Company Size
- 51-200 Employees
Industry
Tech
Small Business Services
Net@Work Pricing
Net@Work ROI & Value For Money
1.7/5
Net@Work has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Net@Work's overall ROI score rated by its users and customers.
Net@Work Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Net@Work Customer Service
1.7/5
Net@Work has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Net@Work's overall Customer Service score rated by its users and customers.
About Net@Work's Customer Service
Address
575 Eighth Avenue, 10th Floor, New York City, NY
Website
http://www.netatwork.com
Phone Number
212-997-5200
Net@Work as an Employer
2.5/5
Net@Work has a 2.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Net@Work scored a -100 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Net@Work would recommend the brand to a friend. ENPS measures how likely Net@Work employees would recommend working at Net@Work to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
