18
NPS
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Netafim
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About Netafim's Brand
They make drip the irrigation solution of choice worldwide by increasing awareness and delivering comprehensive solutions.
Brand at a Glance
63%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Netafim NPS
Netafim's Net Promoter Score (NPS) is a 18 with 56% Promoters, 6% Passives, and 38% Detractors. Net Promoter Score tracks whether Netafim's customers would recommend using the product based on a scale of -100 to 100.
Netafim Overall NPS
| 56% | Promoters |
|---|---|
| 6% | Passives |
| 38% | Detractors |
Netafim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Sep 2022 43 | Sep 2022 | 43 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 20 | Nov 2022 | 20 |
Jun 2023 18 | Jun 2023 | 18 |
Aug 2023 14 | Aug 2023 | 14 |
Jan 2024 22 | Jan 2024 | 22 |
Apr 2024 27 | Apr 2024 | 27 |
Nov 2024 19 | Nov 2024 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netafim NPS by Gender
Netafim's NPS was rated 66 by Male customers on Comparably.
Male
66
Netafim's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
N/A
Netafim's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Netafim NPS by Ethnicity
Netafim's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Netafim NPS by Usage
Netafim's NPS was rated 100 points by customers who have used Netafim's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Netafim Customer Reviews
Out of the 3 Netafim customer reviews 3 were positive and 0 were constructive. Netafim customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Netafim Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Netafim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netafim Customer Loyalty Score by Gender
Netafim's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Netafim.
Male
70%
Yes
Female
N/A
Yes
Netafim Customer Loyalty Score by Ethnicity
Netafim's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Netafim.
55
out of 100
Caucasian
Netafim Customer Loyalty Score by Usage
Netafim's Customer Loyalty score was rated 70% by customers who have used Netafim's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Netafim Product Quality
3.9/5
Netafim has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Netafim Product Information
Netafim’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.netafim.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Agriculture & Farming
Business Services
Energy
Enterprise
Government & Legal
Quick Insights into Netafim Product Quality
Netafim's Product Quality score was rated highest by customers who have used Netafim's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Netafim's Product Quality.
Ranked Netafim Product Quality the Highest
Netafim Product Quality Score by Gender
Netafim's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Netafim.
Male
4.2/5
Female
N/A
Netafim Product Quality Score by Ethnicity
Netafim's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Netafim.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Netafim Product Quality Score by Usage
Netafim's Product Quality score was rated 4.6 stars by customers who have used Netafim's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Netafim Pricing
Netafim ROI & Value For Money
3.9/5
Netafim has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Netafim's overall ROI score rated by its users and customers.
Quick Insights into Netafim ROI
Netafim's ROI score was rated highest by customers who have used Netafim's products/services for 5 to 10 Years.
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Ranked Netafim ROI the Highest
Netafim ROI Score by Gender
Netafim's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Netafim.
Male
3.9/5
Female
N/A
Netafim ROI Score by Ethnicity
Netafim's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Netafim.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Netafim ROI Score by Usage
Netafim's ROI score was rated 4.3 stars by customers who have used Netafim's products/services for 5 to 10 Years.
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Netafim Customer Satisfaction (CSAT)
Netafim Customer Satisfaction (CSAT) Score
92 / 100
Netafim has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Netafim Customer Satisfaction
Netafim's Customer Satisfaction score was rated highest by customers who have used Netafim's products/services for 5 to 10 Years.
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Ranked Netafim Customer Satisfaction the Highest
Netafim Customer Satisfaction Score by Gender
Netafim's Customer Satisfaction score was rated 84 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Netafim.
84 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
Netafim Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Netafim's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Netafim.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Netafim Customer Satisfaction Score by Usage
Netafim's Customer Satisfaction score was rated 100 points by customers who have used Netafim's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Netafim Customer Service
3.8/5
Netafim has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Netafim's Customer Service
Address
Derech Hashalom 10,, Tel Aviv, 67892 Israel
Website
http://www.netafim.com/
Phone Number
97286474747
Quick Insights into Netafim Customer Service
Netafim's Customer Service score was rated highest by customers who have used Netafim's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Netafim's Customer Service score.
Ranked Netafim Customer Service the Highest
Netafim Customer Service Score by Gender
Netafim's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Netafim.
Male
4/5
Female
N/A
Netafim Customer Service Score by Ethnicity
Netafim's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Netafim.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Netafim Customer Service Score by Usage
Netafim's Customer Service score was rated 4.3 stars by customers who have used Netafim's products/services for 5 to 10 Years.
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Netafim as an Employer
3.9/5
Netafim has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Netafim scored a 18 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Netafim would recommend the brand to a friend. ENPS measures how likely Netafim employees would recommend working at Netafim to a friend.
Net Promoter Score
18
NPS Score
| 56% | Promoters |
|---|---|
| 6% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
