32
NPS
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NetEase
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About NetEase's Brand
"NetEase provides web applications, community, communication and commerce products, solutions and services."
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
NetEase NPS
NetEase's Net Promoter Score (NPS) is a 32 with 54% Promoters, 24% Passives, and 22% Detractors. Net Promoter Score tracks whether NetEase's customers would recommend using the product based on a scale of -100 to 100.
NetEase Overall NPS
| 54% | Promoters |
|---|---|
| 24% | Passives |
| 22% | Detractors |
NetEase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 38 | Feb 2023 | 38 |
Mar 2023 42 | Mar 2023 | 42 |
Apr 2023 34 | Apr 2023 | 34 |
Jun 2023 28 | Jun 2023 | 28 |
Jul 2023 31 | Jul 2023 | 31 |
Aug 2023 33 | Aug 2023 | 33 |
Sep 2023 36 | Sep 2023 | 36 |
Oct 2023 35 | Oct 2023 | 35 |
Jan 2024 36 | Jan 2024 | 36 |
Mar 2024 34 | Mar 2024 | 34 |
Jul 2024 35 | Jul 2024 | 35 |
Dec 2024 32 | Dec 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NetEase NPS by Gender
Female customers rated NetEase's NPS 5 points higher than Male customers.
Male
20
NetEase's NPS was rated 20 by Male customers on Comparably.
50%
Promoters
20%
Passives
30%
Detractors
Female
25
NetEase's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
NetEase NPS by Ethnicity
NetEase's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
NetEase NPS by Age
NetEase's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
NetEase NPS by Usage
NetEase's NPS was rated the highest by customers who have used NetEase's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 43 | 2 to 5 Years | 43 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
NetEase Customer Reviews
Out of the 5 NetEase customer reviews 3 were positive and 2 were constructive. NetEase customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
NetEase Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of NetEase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NetEase Customer Loyalty Score by Gender
Male customers rated NetEase's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NetEase.
Male
82%
Yes
Female
78%
Yes
NetEase Customer Loyalty Score by Ethnicity
NetEase's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NetEase.
70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
NetEase Customer Loyalty Score by Age
NetEase's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NetEase.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 100% | 26-30 | 100% |
NetEase Customer Loyalty Score by Usage
NetEase's Customer Loyalty score was rated the highest by customers who have used NetEase's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NetEase Customer Loyalty Score by Industry
NetEase's Customer Loyalty score was rated 85% by Tech industry customers.
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NetEase Product Quality
3.5/5
NetEase has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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NetEase Product Information
NetEase’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NetEase's product the highest.
- Website
- http://www.netease.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Gaming
Quick Insights into NetEase Product Quality
NetEase's Product Quality score was rated highest by customers who have used NetEase's products/services for 1 to 2 Years, and rated lowest by customers who have used NetEase's products/services for 5 to 10 Years.
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Ranked NetEase Product Quality the Highest
Ranked NetEase Product Quality the Lowest
NetEase Product Quality Score by Gender
Male customers rated NetEase's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NetEase.
Male
3.8/5
Female
3.2/5
NetEase Product Quality Score by Ethnicity
NetEase's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NetEase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
NetEase Product Quality Score by Age
NetEase's Product Quality score was rated 3.5 stars by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NetEase.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.5 | 26-30 | 3.5 |
NetEase Product Quality Score by Usage
NetEase's Product Quality score was rated the highest by customers who have used NetEase's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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NetEase Product Quality Score by Industry
NetEase's Product Quality score was rated 4.1 stars by Tech industry customers.
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NetEase Pricing
NetEase ROI & Value For Money
3.4/5
NetEase has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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NetEase Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NetEase ROI
NetEase's ROI score was rated highest by customers who have used NetEase's products/services for 1 to 2 Years, and rated lowest by customers who have used NetEase's products/services for 5 to 10 Years.
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Ranked NetEase ROI the Highest
Ranked NetEase ROI the Lowest
NetEase ROI Score by Gender
Female customers rated NetEase's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NetEase.
Male
3.6/5
Female
3.7/5
NetEase ROI Score by Ethnicity
NetEase's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NetEase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
NetEase ROI Score by Age
NetEase's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NetEase.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4 | 26-30 | 4 |
NetEase ROI Score by Usage
NetEase's ROI score was rated the highest by customers who have used NetEase's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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NetEase ROI Score by Industry
NetEase's ROI score was rated 3.6 stars by Tech industry customers.
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NetEase Customer Satisfaction (CSAT)
NetEase Customer Satisfaction (CSAT) Score
60 / 100
NetEase has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
35%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NetEase Customer Satisfaction
NetEase's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked NetEase's Customer Satisfaction.
Ranked NetEase Customer Satisfaction the Highest
Ranked NetEase Customer Satisfaction the Lowest
NetEase Customer Satisfaction Score by Gender
Male customers rated NetEase's Customer Satisfaction score 44 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NetEase.
78 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
NetEase Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NetEase's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NetEase.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
NetEase's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NetEase.
80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
NetEase Customer Satisfaction Score by Age
NetEase's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NetEase.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 67% |
NetEase Customer Satisfaction Score by Usage
NetEase's Customer Satisfaction score was rated the highest by customers who have used NetEase's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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NetEase Customer Satisfaction Score by Industry
NetEase's Customer Satisfaction score was rated 75 points by Tech industry customers.
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{
"title": "NetEase Customer Satisfaction Score by Industry",
"text": "NetEase's Customer Satisfaction score was rated 75 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "NetEase's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}NetEase Customer Service
3.3/5
NetEase has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About NetEase's Customer Service
Address
Belding, MI
Website
http://www.netease.com/
Quick Insights into NetEase Customer Service
NetEase's Customer Service score was rated highest by customers who have used NetEase's products/services for 1 to 2 Years, and rated lowest by customers who have used NetEase's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked NetEase's Customer Service score.
Ranked NetEase Customer Service the Highest
Ranked NetEase Customer Service the Lowest
NetEase Customer Service Score by Gender
Female customers rated NetEase's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NetEase.
Male
3.3/5
Female
4/5
NetEase Customer Service Score by Ethnicity
NetEase's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NetEase.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
NetEase Customer Service Score by Age
NetEase's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NetEase.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4 | 26-30 | 4 |
NetEase Customer Service Score by Usage
NetEase's Customer Service score was rated the highest by customers who have used NetEase's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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NetEase Customer Service Score by Industry
NetEase's Customer Service score was rated 3.6 stars by Tech industry customers.
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Consumer vs. Employees
NetEase scored a 32 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of NetEase would recommend the brand to a friend. ENPS measures how likely NetEase employees would recommend working at NetEase to a friend.
Net Promoter Score
32
NPS Score
| 54% | Promoters |
|---|---|
| 24% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
