-100
NPS
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Brand Page
NetIQ
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About NetIQ's Brand
NetIQ offers solutions for managing security and compliance, identity and access, and performance and availability for organizations.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
NetIQ NPS
NetIQ's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NetIQ's customers would recommend using the product based on a scale of -100 to 100.
NetIQ Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NetIQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NetIQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NetIQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NetIQ Product Quality
4/5
NetIQ has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NetIQ's overall Product Quality score rated by its users and customers.
NetIQ Product Information
NetIQ’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.netiq.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
NetIQ Pricing
NetIQ ROI & Value For Money
3.5/5
NetIQ has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NetIQ's overall ROI score rated by its users and customers.
NetIQ Customer Satisfaction (CSAT)
NetIQ Customer Satisfaction (CSAT) Score
100 / 100
NetIQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NetIQ Customer Service
4/5
NetIQ has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NetIQ's overall Customer Service score rated by its users and customers.
About NetIQ's Customer Service
Address
3553 North First Street, San Jose, CA
Website
http://www.netiq.com
Phone Number
7134185585
NetIQ as an Employer
4.2/5
NetIQ has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NetIQ scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of NetIQ would recommend the brand to a friend. ENPS measures how likely NetIQ employees would recommend working at NetIQ to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
