29
NPS
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NetJets
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About NetJets' Brand
NetJets is the worldwide leader in private aviation and provides the safest and most secure private aviation solutions.
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
NetJets NPS
NetJets's Net Promoter Score (NPS) is a 29 with 61% Promoters, 7% Passives, and 32% Detractors. Net Promoter Score tracks whether NetJets's customers would recommend using the product based on a scale of -100 to 100.
NetJets Overall NPS
| 61% | Promoters |
|---|---|
| 7% | Passives |
| 32% | Detractors |
NetJets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 28 | Aug 2024 | 28 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 27 | Dec 2024 | 27 |
Jan 2025 27 | Jan 2025 | 27 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 29 | Apr 2025 | 29 |
May 2025 28 | May 2025 | 28 |
Jul 2025 26 | Jul 2025 | 26 |
Sep 2025 26 | Sep 2025 | 26 |
Nov 2025 28 | Nov 2025 | 28 |
Jan 2026 30 | Jan 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NetJets NPS by Gender
Male customers rated NetJets's NPS 36 points higher than Female customers.
Male
-14
NetJets's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
-50
NetJets's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
NetJets NPS by Ethnicity
NetJets's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
NetJets NPS by Age
NetJets's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
NetJets NPS by Usage
NetJets's NPS was rated the highest by customers who have used NetJets's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years 0 | Over 10 Years | 0 |
NetJets Customer Reviews
Out of the 6 NetJets customer reviews 3 were positive and 3 were constructive. NetJets customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NetJets Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of NetJets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NetJets Customer Loyalty Score by Gender
Female customers rated NetJets's Customer Loyalty score 26% higher than Male customers.
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Male
74%
Yes
Female
100%
Yes
NetJets Customer Loyalty Score by Ethnicity
NetJets's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NetJets.
84
out of 100
Caucasian
NetJets Customer Loyalty Score by Age
NetJets's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NetJets.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
66+ 82% | 66+ | 82% |
NetJets Customer Loyalty Score by Usage
NetJets's Customer Loyalty score was rated the highest by customers who have used NetJets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NetJets Customer Loyalty Score by Industry
NetJets's Customer Loyalty score was rated 66% by Tech industry customers.
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NetJets Product Quality
3.8/5
NetJets has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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NetJets Product Information
NetJets’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NetJets's product the highest.
- Website
- https://www.netjets.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Media
Sports & Entertainment
Travel
Quick Insights into NetJets Product Quality
NetJets's Product Quality score was rated highest by customers who have used NetJets's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
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Ranked NetJets Product Quality the Highest
Ranked NetJets Product Quality the Lowest
NetJets Product Quality Score by Gender
Male customers rated NetJets's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NetJets.
Male
3.3/5
Female
3.2/5
NetJets Product Quality Score by Ethnicity
NetJets's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NetJets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
NetJets Product Quality Score by Age
NetJets's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NetJets.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
NetJets Product Quality Score by Usage
NetJets's Product Quality score was rated the highest by customers who have used NetJets's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NetJets Product Quality Score by Industry
NetJets's Product Quality score was rated 3 stars by Tech industry customers.
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NetJets Pricing
NetJets ROI & Value For Money
3.6/5
NetJets has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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NetJets Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NetJets ROI
NetJets's ROI score was rated highest by customers who have used NetJets's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
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Ranked NetJets ROI the Highest
Ranked NetJets ROI the Lowest
NetJets ROI Score by Gender
Male customers rated NetJets's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NetJets.
Male
3.2/5
Female
2.7/5
NetJets ROI Score by Ethnicity
NetJets's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NetJets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
NetJets ROI Score by Age
NetJets's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NetJets.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
NetJets ROI Score by Usage
NetJets's ROI score was rated the highest by customers who have used NetJets's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NetJets ROI Score by Industry
NetJets's ROI score was rated 2.7 stars by Tech industry customers.
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NetJets Customer Satisfaction (CSAT)
NetJets Customer Satisfaction (CSAT) Score
67 / 100
NetJets has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NetJets Customer Satisfaction
NetJets's Customer Satisfaction score was rated highest by customers who have used NetJets's products/services for 2 to 5 Years, and rated lowest by customers who have used NetJets's products/services for 5 to 10 Years.
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Ranked NetJets Customer Satisfaction the Highest
Ranked NetJets Customer Satisfaction the Lowest
NetJets Customer Satisfaction Score by Gender
Male customers rated NetJets's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NetJets.
59 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 16% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
NetJets Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NetJets' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NetJets.
40 / 100
Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
33%
Very Dissatisfied
20%
NetJets Customer Satisfaction Score by Age
NetJets's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NetJets.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 66+ | 38% |
NetJets Customer Satisfaction Score by Usage
NetJets's Customer Satisfaction score was rated the highest by customers who have used NetJets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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NetJets Customer Satisfaction Score by Industry
NetJets's Customer Satisfaction score was rated 43 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "NetJets Customer Satisfaction Score by Industry",
"text": "NetJets's Customer Satisfaction score was rated 43 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "NetJets's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 43
}
]
}NetJets Customer Service
3.7/5
NetJets has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About NetJets's Customer Service
Address
Columbus, OH
Website
https://www.netjets.com/
Phone Number
614-239-5500
Quick Insights into NetJets Customer Service
NetJets's Customer Service score was rated highest by customers who have used NetJets's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked NetJets' Customer Service score.
Ranked NetJets Customer Service the Highest
Ranked NetJets Customer Service the Lowest
NetJets Customer Service Score by Gender
Male customers rated NetJets's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NetJets.
Male
3.4/5
Female
2.9/5
NetJets Customer Service Score by Ethnicity
NetJets's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NetJets.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
NetJets Customer Service Score by Age
NetJets's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NetJets.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 3.1 | 66+ | 3.1 |
NetJets Customer Service Score by Usage
NetJets's Customer Service score was rated the highest by customers who have used NetJets's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NetJets Customer Service Score by Industry
NetJets's Customer Service score was rated 3.1 stars by Tech industry customers.
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NetJets as an Employer
4.3/5
NetJets has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
NetJets scored a 29 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of NetJets would recommend the brand to a friend. ENPS measures how likely NetJets employees would recommend working at NetJets to a friend.
Net Promoter Score
29
NPS Score
| 61% | Promoters |
|---|---|
| 7% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
