-100
NPS
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Netmarble
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About Netmarble's Brand
Netmarble is a developer, publisher, and sponsor of free online games.
Brand at a Glance
57%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Netmarble NPS
Netmarble's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Netmarble's customers would recommend using the product based on a scale of -100 to 100.
Netmarble Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Netmarble NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netmarble NPS by Gender
Netmarble's NPS was rated -100 by Male customers on Comparably.
Male
-100
Netmarble's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Netmarble's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Netmarble NPS by Ethnicity
Netmarble's NPS was rated -100 points by both Asian or Pacific Islander and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Netmarble NPS by Usage
Netmarble's NPS was rated -100 points by customers who have used Netmarble's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Netmarble Customer Reviews
Out of the 2 Netmarble customer reviews 0 were positive and 2 were constructive. Netmarble customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Netmarble Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Netmarble users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netmarble Customer Loyalty Score by Gender
Netmarble's Customer Loyalty score was rated 59 by Male customers on Comparably.
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Male
59%
Yes
Female
N/A
Yes
Netmarble Customer Loyalty Score by Ethnicity
Netmarble's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Netmarble.
64
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
Netmarble Customer Loyalty Score by Usage
Netmarble's Customer Loyalty score was rated 44% by customers who have used Netmarble's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Netmarble Product Quality
1.5/5
Netmarble has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Netmarble Product Information
Netmarble’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Quick Insights into Netmarble Product Quality
Netmarble's Product Quality score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Netmarble's Product Quality.
Ranked Netmarble Product Quality the Highest
Ranked Netmarble Product Quality the Lowest
Netmarble Product Quality Score by Gender
Netmarble's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Netmarble.
Male
1.5/5
Female
N/A
Netmarble Product Quality Score by Ethnicity
Netmarble's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Netmarble.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Netmarble Product Quality Score by Usage
Netmarble's Product Quality score was rated 1.5 stars by customers who have used Netmarble's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Netmarble Pricing
Netmarble ROI & Value For Money
1.5/5
Netmarble has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Netmarble ROI
Netmarble's ROI score was rated highest by customers who have used Netmarble's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Netmarble ROI the Highest
Ranked Netmarble ROI the Lowest
Netmarble ROI Score by Gender
Netmarble's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Netmarble.
Male
1.5/5
Female
N/A
Netmarble ROI Score by Ethnicity
Netmarble's ROI score was rated 1.5 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Netmarble.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Netmarble ROI Score by Usage
Netmarble's ROI score was rated 1.5 stars by customers who have used Netmarble's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Netmarble Customer Satisfaction (CSAT)
Netmarble Customer Satisfaction (CSAT) Score
6 / 100
Netmarble has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
19%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Netmarble Customer Satisfaction
Netmarble's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Netmarble Customer Satisfaction the Highest
Ranked Netmarble Customer Satisfaction the Lowest
Netmarble Customer Satisfaction Score by Gender
Netmarble's Customer Satisfaction score was rated 9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Netmarble.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 64% |
Netmarble Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Netmarble's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Netmarble.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
Netmarble's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Netmarble.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
67%
Netmarble Customer Satisfaction Score by Usage
Netmarble's Customer Satisfaction score was rated 13 points by customers who have used Netmarble's products/services for 1 to 2 Years.
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Netmarble Customer Service
1.5/5
Netmarble has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Netmarble's Customer Service
Address
Guy, TX United States of America
Website
http://www.netmarble.com/main
Quick Insights into Netmarble Customer Service
Netmarble's Customer Service score was rated highest by customers who have used Netmarble's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Netmarble's Customer Service score.
Ranked Netmarble Customer Service the Highest
Ranked Netmarble Customer Service the Lowest
Netmarble Customer Service Score by Gender
Netmarble's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Netmarble.
Male
1.5/5
Female
N/A
Netmarble Customer Service Score by Ethnicity
Netmarble's Customer Service score was rated 1.5 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Netmarble.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Netmarble Customer Service Score by Usage
Netmarble's Customer Service score was rated 1.5 stars by customers who have used Netmarble's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Netmarble as an Employer
2.4/5
Netmarble has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Netmarble scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Netmarble would recommend the brand to a friend. ENPS measures how likely Netmarble employees would recommend working at Netmarble to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
