9
NPS
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Brand Page
Netmeds.com
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About Netmeds.com's Brand
Welcome to India's most convenient pharmacy!
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Netmeds.com NPS
Netmeds.com's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Netmeds.com's customers would recommend using the product based on a scale of -100 to 100.
Netmeds.com Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Netmeds.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Sep 2022 -17 | Sep 2022 | -17 |
Oct 2022 -15 | Oct 2022 | -15 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 11 | Jan 2023 | 11 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2024 9 | Jan 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netmeds.com NPS by Gender
Netmeds.com's NPS was rated -25 by Male customers on Comparably.
Male
-25
Netmeds.com's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Netmeds.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Netmeds.com NPS by Ethnicity
Netmeds.com's NPS was rated -67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Netmeds.com NPS by Usage
Netmeds.com's NPS was rated 0 points by customers who have used Netmeds.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Netmeds.com Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Netmeds.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netmeds.com Customer Loyalty Score by Gender
Netmeds.com's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Netmeds.com.
Male
78%
Yes
Female
N/A
Yes
Netmeds.com Customer Loyalty Score by Ethnicity
Netmeds.com's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Netmeds.com.
70
out of 100
Asian or Pacific Islander
Netmeds.com Customer Loyalty Score by Usage
Netmeds.com's Customer Loyalty score was rated 70% by customers who have used Netmeds.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Netmeds.com Product Quality
3.4/5
Netmeds.com has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Netmeds.com Product Information
Netmeds.com’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.netmeds.com/
- Company Size
- 201-500 Employees
Industry
Healthcare
Quick Insights into Netmeds.com Product Quality
Netmeds.com's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Netmeds.com's Product Quality.
Ranked Netmeds.com Product Quality the Highest
Netmeds.com Product Quality Score by Gender
Netmeds.com's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Netmeds.com.
Male
3.4/5
Female
N/A
Netmeds.com Product Quality Score by Ethnicity
Netmeds.com's Product Quality score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Netmeds.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Netmeds.com Product Quality Score by Usage
Netmeds.com's Product Quality score was rated 3.1 stars by customers who have used Netmeds.com's products/services for Less than 1 Year.
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Netmeds.com Pricing
Netmeds.com ROI & Value For Money
3.1/5
Netmeds.com has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Netmeds.com ROI
Netmeds.com's ROI score was rated highest by Male customers.
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Ranked Netmeds.com ROI the Highest
Netmeds.com ROI Score by Gender
Netmeds.com's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Netmeds.com.
Male
2.7/5
Female
N/A
Netmeds.com ROI Score by Ethnicity
Netmeds.com's ROI score was rated 2.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Netmeds.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Netmeds.com ROI Score by Usage
Netmeds.com's ROI score was rated 2.5 stars by customers who have used Netmeds.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Netmeds.com Customer Satisfaction (CSAT)
Netmeds.com Customer Satisfaction (CSAT) Score
64 / 100
Netmeds.com has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Netmeds.com Customer Satisfaction
Netmeds.com's Customer Satisfaction score was rated highest by customers who have used Netmeds.com's products/services for Less than 1 Year.
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Ranked Netmeds.com Customer Satisfaction the Highest
Netmeds.com Customer Satisfaction Score by Gender
Netmeds.com's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Netmeds.com.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Netmeds.com Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Netmeds.com's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Netmeds.com Customer Satisfaction Score by Usage
Netmeds.com's Customer Satisfaction score was rated 67 points by customers who have used Netmeds.com's products/services for Less than 1 Year.
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Netmeds.com Customer Service
3.1/5
Netmeds.com has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Netmeds.com's Customer Service
Address
49/50 Whites Road, Fifth Floor Express Avenue Office Bldg, Tennessee Ridge, TN 600014 India
Website
http://www.netmeds.com/
Phone Number
4430254141
Quick Insights into Netmeds.com Customer Service
Netmeds.com's Customer Service score was rated highest by customers who have used Netmeds.com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Netmeds.com's Customer Service score.
Ranked Netmeds.com Customer Service the Highest
Netmeds.com Customer Service Score by Gender
Netmeds.com's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Netmeds.com.
Male
2.2/5
Female
N/A
Netmeds.com Customer Service Score by Ethnicity
Netmeds.com's Customer Service score was rated 1.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Netmeds.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Netmeds.com Customer Service Score by Usage
Netmeds.com's Customer Service score was rated 2.8 stars by customers who have used Netmeds.com's products/services for Less than 1 Year.
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Netmeds.com as an Employer
3.3/5
Netmeds.com has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Netmeds.com scored a 9 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Netmeds.com would recommend the brand to a friend. ENPS measures how likely Netmeds.com employees would recommend working at Netmeds.com to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
