14
NPS
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Netsmart
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About Netsmart's Brand
Netsmart is a web tool that facilitates the expansion of micro and small businesses.
Brand at a Glance
90%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Netsmart NPS
Netsmart's Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether Netsmart's customers would recommend using the product based on a scale of -100 to 100.
Netsmart Overall NPS
| 47% | Promoters |
|---|---|
| 20% | Passives |
| 33% | Detractors |
Netsmart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 -20 | Feb 2022 | -20 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 13 | Aug 2022 | 13 |
Nov 2022 22 | Nov 2022 | 22 |
Nov 2023 30 | Nov 2023 | 30 |
Feb 2024 8 | Feb 2024 | 8 |
Jun 2024 16 | Jun 2024 | 16 |
May 2025 22 | May 2025 | 22 |
Oct 2025 13 | Oct 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netsmart NPS by Gender
Netsmart's NPS was rated -50 by Female customers on Comparably.
Female
-50
Netsmart's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Netsmart's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Netsmart NPS by Ethnicity
Netsmart's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Netsmart NPS by Usage
Netsmart's NPS was rated -34 points by customers who have used Netsmart's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Netsmart Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Netsmart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netsmart Customer Loyalty Score by Gender
Netsmart's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Netsmart.
Female
100%
Yes
Male
N/A
Yes
Netsmart Customer Loyalty Score by Ethnicity
Netsmart's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Netsmart.
100
out of 100
Caucasian
Netsmart Customer Loyalty Score by Usage
Netsmart's Customer Loyalty score was rated 100% by customers who have used Netsmart's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Netsmart Product Quality
3.7/5
Netsmart has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Netsmart Product Information
Netsmart’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ntst.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Small Business Services
Quick Insights into Netsmart Product Quality
Netsmart's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Netsmart's Product Quality.
Ranked Netsmart Product Quality the Highest
Netsmart Product Quality Score by Gender
Netsmart's Product Quality score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Netsmart.
Female
2.7/5
Male
N/A
Netsmart Product Quality Score by Ethnicity
Netsmart's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Netsmart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Netsmart Product Quality Score by Usage
Netsmart's Product Quality score was rated 2 stars by customers who have used Netsmart's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Netsmart Pricing
Netsmart ROI & Value For Money
3.1/5
Netsmart has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Netsmart ROI
Netsmart's ROI score was rated highest by Female customers.
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Ranked Netsmart ROI the Highest
Netsmart ROI Score by Gender
Netsmart's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Netsmart.
Female
2.1/5
Male
N/A
Netsmart ROI Score by Ethnicity
Netsmart's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Netsmart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Netsmart ROI Score by Usage
Netsmart's ROI score was rated 2 stars by customers who have used Netsmart's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Netsmart Customer Satisfaction (CSAT)
Netsmart Customer Satisfaction (CSAT) Score
75 / 100
Netsmart has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Netsmart Customer Satisfaction
Netsmart's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Netsmart's Customer Satisfaction.
Ranked Netsmart Customer Satisfaction the Highest
Netsmart Customer Satisfaction Score by Gender
Netsmart's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Netsmart.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Netsmart Customer Service
3.2/5
Netsmart has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Netsmart's overall Customer Service score rated by its users and customers.
About Netsmart's Customer Service
Address
Overland Park, KS
Website
http://www.ntst.com/
Quick Insights into Netsmart Customer Service
Netsmart's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Netsmart's Customer Service score.
Ranked Netsmart Customer Service the Highest
Netsmart Customer Service Score by Gender
Netsmart's Customer Service score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Netsmart.
Female
2.2/5
Male
N/A
Netsmart Customer Service Score by Ethnicity
Netsmart's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Netsmart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Netsmart Customer Service Score by Usage
Netsmart's Customer Service score was rated 2 stars by customers who have used Netsmart's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Netsmart as an Employer
3.5/5
Netsmart has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Netsmart scored a 14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Netsmart would recommend the brand to a friend. ENPS measures how likely Netsmart employees would recommend working at Netsmart to a friend.
Net Promoter Score
14
NPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
