49
NPS
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Netsmart Technologies
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About Netsmart Technologies' Brand
Netsmart Technologies supplies on-demand and enterprise-wide software solutions for health and human services providers.
Brand at a Glance
53%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Netsmart Technologies NPS
Netsmart Technologies's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Netsmart Technologies's customers would recommend using the product based on a scale of -100 to 100.
Netsmart Technologies Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Netsmart Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Jul 2022 66 | Jul 2022 | 66 |
Sep 2022 75 | Sep 2022 | 75 |
Oct 2024 49 | Oct 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netsmart Technologies Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Netsmart Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netsmart Technologies Product Quality
3.7/5
Netsmart Technologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Netsmart Technologies' overall Product Quality score rated by its users and customers.
Netsmart Technologies Product Information
Netsmart Technologies’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ntst.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Netsmart Technologies Pricing
Netsmart Technologies ROI & Value For Money
3.9/5
Netsmart Technologies has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Netsmart Technologies Customer Satisfaction (CSAT)
Netsmart Technologies Customer Satisfaction (CSAT) Score
66 / 100
Netsmart Technologies has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Netsmart Technologies Customer Service
3.8/5
Netsmart Technologies has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Netsmart Technologies' overall Customer Service score rated by its users and customers.
About Netsmart Technologies's Customer Service
Address
3500 Sunrise Highway, Suite D122, Great River, NY
Website
http://www.ntst.com
Phone Number
1(800) 472-5509
Netsmart Technologies as an Employer
2.8/5
Netsmart Technologies has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Netsmart Technologies
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Netsmart Technologies scored a 49 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Netsmart Technologies would recommend the brand to a friend. ENPS measures how likely Netsmart Technologies employees would recommend working at Netsmart Technologies to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 35% | Promoters |
|---|---|
| 17% | Passive |
| 48% | Detractors |
