34
NPS
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Nettitude
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About Nettitude's Brand
Nettitude is a global leader in the delivery of cyber security testing, risk management, compliance and incident response services.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Nettitude NPS
Nettitude's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Nettitude's customers would recommend using the product based on a scale of -100 to 100.
Nettitude Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Nettitude NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nettitude Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Nettitude users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nettitude Product Quality
5/5
Nettitude has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Nettitude Product Information
Nettitude’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.nettitude.com/
- Company Size
- 51-200 Employees
Nettitude Pricing
Nettitude ROI & Value For Money
2.5/5
Nettitude has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Nettitude Customer Satisfaction (CSAT)
Nettitude Customer Satisfaction (CSAT) Score
33 / 100
Nettitude has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nettitude Customer Service
2.5/5
Nettitude has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Nettitude's Customer Service
Website
https://www.nettitude.com/
Consumer vs. Employees
Nettitude scored a 34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Nettitude would recommend the brand to a friend. ENPS measures how likely Nettitude employees would recommend working at Nettitude to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
