53
NPS
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Brand Page
Netwrix
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About Netwrix's Brand
A provider of IT auditing software that delivers complete visibility into IT infrastructure changes and data access.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Netwrix CMO
Netwrix NPS
Netwrix's Net Promoter Score (NPS) is a 53 with 66% Promoters, 21% Passives, and 13% Detractors. Net Promoter Score tracks whether Netwrix's customers would recommend using the product based on a scale of -100 to 100.
Netwrix Overall NPS
| 66% | Promoters |
|---|---|
| 21% | Passives |
| 13% | Detractors |
Netwrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 62 | Aug 2020 | 62 |
Mar 2022 57 | Mar 2022 | 57 |
Dec 2022 58 | Dec 2022 | 58 |
Aug 2023 59 | Aug 2023 | 59 |
Jan 2024 55 | Jan 2024 | 55 |
May 2024 56 | May 2024 | 56 |
Jan 2026 52 | Jan 2026 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netwrix NPS by Usage
Netwrix's NPS was rated the highest by customers who have used Netwrix's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 79 | Less than 1 Year | 79 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
Netwrix Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Netwrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netwrix Product Quality
4.2/5
Netwrix has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Netwrix Product Information
Netwrix serves markets in the United States, Europe, Japan, Australia, Canada, United Kingdom, and Germany. Netwrix offers products for small, medium, and large sized businesses.
Netwrix’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.netwrix.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
System Administration Software
Log Management Software
Compliance Software
Risk Management Software
Governance, Risk & Compliance (GRC) Software
Audit Software
PCI Compliance Software
GDPR Compliance Software
IT Management Software
Data Protection Software
IT Asset Management Software
Cybersecurity Software
Data Collection Software
Data Discovery Software
IaaS Software
Quick Insights into Netwrix Product Quality
Netwrix's Product Quality score was rated highest by customers who have used Netwrix's products/services for 2 to 5 Years.
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Ranked Netwrix Product Quality the Highest
Netwrix Product Quality Score by Usage
Netwrix's Product Quality score was rated 4.5 stars by customers who have used Netwrix's products/services for 2 to 5 Years.
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Netwrix Pricing
Netwrix ROI & Value For Money
4.1/5
Netwrix has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Netwrix Pricing Plans
Netwrix has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Netwrix?
Small Businesses
Medium Businesses
Large Enterprises
Netwrix Customer Satisfaction (CSAT)
Netwrix Customer Satisfaction (CSAT) Score
75 / 100
Netwrix has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Netwrix Customer Service
3.7/5
Netwrix has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Netwrix's Customer Service
Address
300 Spectrum Center Drive, Suite 1100, Irvine, CA
Website
http://www.netwrix.com
Phone Number
(949) 407-5125
Netwrix as an Employer
2.8/5
Netwrix has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Netwrix scored a 53 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Netwrix would recommend the brand to a friend. ENPS measures how likely Netwrix employees would recommend working at Netwrix to a friend.
Net Promoter Score
53
NPS Score
| 66% | Promoters |
|---|---|
| 21% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
